Patient Support Advisor, Southampton

2 days ago


Southampton, United Kingdom Leightons Opticians & The Hearing Care Partnership Full time

**Job description**:
**Benefits**

**Salary**: £23,500

Location: Southampton

Pension Scheme

25 days annual leave

Staff discounts

Generous Bonus Scheme

**Job description**

We currently have an exciting opportunity to join our rapidly expanding patient support team in our Call Centre in Farnham. This role is also available in Southampton.

This vacancy is a full-time, working on a 2 week rota. Two shift patterns - 8:00am - 16:30pm and 9:30am - 18:00.

Some of the functions of the Patient Support Advisor - Hearing include:

- Booking appointments for patients across our branch network and that of our sister organisation The Hearing Care Partnership
- Advising patients of products and services that may be of interest to them
- Dealing with queries and concerns in a professional and polite manner

**Why Leightons Opticians & Hearing Care?**

We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.

**Requirements**:
To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function. To demonstrate an ability to work in a fast paced environment is a must, as this role involves a high volume of calls. While this role does have an element of hybrid working, an ability to regularly travel to the office is needed.



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