Patient Support Advisor
7 days ago
**Job description**:
**Benefits**
**Salary**: £31,000 OTE
Location: Southampton
Pension Scheme
25 days annual leave
Staff discounts
Generous Bonus Scheme
Flexible working hours, tell us what hours work for you (Minimum 15 hours)
**Job description**
We currently have an exciting opportunity to join our rapidly expanding patient support team in our Call Centre in Southampton.
This vacancy is a full-time, fixed term contract (Maternity cover), Week 1: Monday - Friday Week 2: Monday - Saturday (Day off in leiu in week) Hours alternate between 8-4.30pm or 9-5.30pm (always 8-3pm on Saturday)
Some of the functions of the Patient Support Advisor - Hearing include:
- Booking appointments for patients across our branch network and that of our sister organisation The Hearing Care Partnership
- Advising patients of products and services that may be of interest to them
- Dealing with queries and concerns in a professional and polite manner
**Why Leightons Opticians & Hearing Care?**
We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.
**Requirements**:
To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function. To demonstrate an ability to work in a fast paced environment is a must, as this role involves a high volume of calls. While this role does have an element of hybrid working, an ability to regularly travel to the office is needed.
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