New Client Co-ordinator

5 days ago

Borehamwood, United Kingdom Hamilton Fraser Full time

**Based in Borehamwood or Remote | 37.5 hours per week | Salary up to £33,000 depending on experience**
**What we’re looking for**:
**Some of the things you’ll get up to**:

- Acting as the first point of contact for the Landlord Action Team, converting all prospective clients from enquiry (online instruction form, web, and telephone) to instruction, assisted by the Assistant Client Co-Ordinator and paralegals where necessary
- Responding to all prospective client leads by operating a customer call back process
- Open new client enquiries as prospective clients in the company case management software
- Contacting clients if paperwork is missing and taking payments where necessary
- Liaising with clients at stages step 1, 2 and debt recovery

**We’d like you to have**:

- Excellent verbal, analytical and numerical skills
- Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
- Excellent attention to detail ensuring that high standards of quality are consistently maintained
- Relevant and appropriate knowledge of the Terms of Reference (following training)
- Ability to work within a team environment and to co-operate with team members thereby building effective working relationships
- Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as required
- Drive and self-determination with the ability to find and implement solutions to problems
- Ability to plan and organise making effective use of time and resources
- Experience in the property sector especially the private rented sector, will be useful but not essential

**Benefits**:

- Competitive salary
- 23 days holiday + bank holidays
- Flexibility to work remotely on an ad hoc basis
- Private healthcare for you and dependents (after one year’s service)
- Employee assistance programme
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme

At Hamilton Fraser we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As an employee you will also benefit from a wide variety of high-quality in-house and external training.
**About Hamilton Fraser**:
Hamilton Fraser are an award winning leader in the property insurance market as well as the cosmetic and aesthetic sector. We administer the mydeposits tenancy deposit scheme, offer financial, legal and redress services as well as being the UK’s largest supplier of cosmetic insurance. We’re growing rapidly by acquisition and market share and have an extensive portfolio of impressive brands, our office is a hive of activity. Located in Borehamwood, with fantastic transport links, we have a dynamic, agile and fun environment where you can expect to develop your career at an accelerated pace and be generously rewarded for your efforts.

**Salary**: Up to £33,000.00 per year

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