New Homes Customer Care Coordinator

1 week ago

Borehamwood, United Kingdom Deverell Smith Full time

deverellsmith are looking for a consultative, dedicated Customer Care Coordinator to join one of our clients on a temp to perm basis and start ASAP. This is an immediate start position and they ideally want this person to start early March.

As a Customer Care Co-ordinator, you will be responsible for managing any defects that arise within the two-year warranty period, preparing information for contract meetings, and resolving customer queries and complaints. You will work as part of a teamto deliver exceptionally responsive repairs services to customers, liaising with contractors, colleagues, and customers. There is also an opportunity for you to progress to a more face-to-face position at a later date.

Our client would like someone who is confident and can work independently but is able to communicate and work as part of a wider team. You should be able to pick up information and learn quickly about the company brand, housing, and property market. Youshould also have a great telephone manner and the ability to keep calm under pressure whilst still being able to deal effectively and efficiently with a variety of customers and contractors.

A background in New Homes Customer Care is preferable however your experience can be varied in housing but you must have a minimum of 2 years experience in Customer Service, telephone, admin-based roles.

Main Responsibilities:

- Handle customer queries to deliver a right-first-time repairs service
- Liaise with appropriate departments to ensure customer queries are resolved and repairs are scheduled efficiently

What will you bring:

- Experience working within a Customer Service role in New Homes
- Exceptional Customer service skills
- Proficient use of MS office packages
- Well organised with the ability to work under pressure

What's on offer
- Up to £25k-£27 salary
- 35 hours per week
- ASAP start

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