Resource Coordinator

**About the role**

Reporting to the head of the Project Office, the Resource Coordinator will manage resource scheduling and administrative tasks within Jigsaw24's Project Office, supporting the wider Project Office team members.
- Log and record all Professional Services sales orders within the Project Office toolset
- Perform administrative duties for the department
- Maintain key project information within the Project Office toolset
- Schedule resource bookings within the toolset, together with subcontractor resource bookings
- Review engineer bookings and upcoming orders with the Head of Technical Engineering, on a weekly basis, to address any resourcing concerns, resourcing movements/cancellations, and to provisionally schedule upcoming orders
- Schedule customer training sessions, and record the associated costs and revenue
- Ensure accurate invoicing and recognition of revenue, as agreed with the customer, for completed work
- Track, categorise, and encourage the scheduling of TBC revenue twice weekly

**About you**
- Customer service excellence and experience
- Resource coordination experience, working within Project Management teams
- Experience of task and resource management
- Excellent organisational skills and attention to detail, to ensure deadlines are met, and scope agreed and adhered to
- A clear understanding of the technologies and solutions within Jigsaw24 portfolio
- Ability to use initiative and escalate where appropriate

**Who are Jigsaw24**

Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for today’s market and our people are at the heart of everything we do.

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment.

To find out more about what we do and our passion for the environment, social responsibility, inclusion and wellbeing please see our latest social impact report by clicking **here**

**Benefits at Jigsaw24**

You will receive a wide range of benefits working at Jigsaw24 including:

- 25 days holiday
- 1 day additional holiday per year for your birthday (to be taken when you wish)
- Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services
- Motorpoint Arena Executive Box
- WorkBYTRAM discounted travel scheme
- Cycle2work
- Travel to work loan
- Free on-site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover

We’re a passionate bunch and we’re always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies - it’s about what you can achieve. As a business, we never stand still. Neither do our people. In fact, we encourage them to follow their own path and help us improve how we all work. To find out more about us please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.