Safety and Regulation Group Stakeholder Engagement Coordinator

**Date**:16 May 2025

**Location**: Gatwick, GB

**Company**:Civil Aviation Authority

**Salary**: £24,147 up to £32,196 dependent upon experience

**Contract Type**:Permanent - Full Time

**Security Level**:BPSS

**Visa Restrictions**:This position does not offer visa sponsorship.

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

**The Role**

The role holder will support the Manager Stakeholder Engagement & Comms in delivering the Safety & Airspace Regulation Group (SARG) stakeholder plan, maintaining stakeholder relationships and delivering stakeholder feedback activity.

They will work collaboratively across SARG with focal points in individual teams as well as alongside the Communications Department to ensure effective, consistent and proactive stakeholder engagement is delivered across the business, whether directly to a stakeholder, or through our network of programmes, publications or promotion work. They will also play a critical part in collating and demonstrating evidence of our ICAO Critical Element 5 (CE5) compliance and ISO 9001: 2015 Quality Management Accreditation.

The role holder will provide support for the SARG Manager Stakeholder Engagement & Comms, and FSI Manager Stakeholder Engagement & Comms, deputising on industry escalation issues when required.

**Core Accountabilities**
- Support SARG Stakeholder Engagement & Comms Team with the planning and delivery of stakeholder engagement workstreams such as SARG’s ISO 9001: 2015 Quality Management Accreditation and the CAA’s demonstration of ICAO CE5 compliance
- Coordinate cross-SARG safety and industry related programmes with policy, sector, delivery and comms teams to ensure all external messaging is joined up and delivered in accordance with the ‘one CAA’ methodology
- Assist Manager Stakeholder Engagement & Comms in building positive and collaborative working relationships with internal and external stakeholders, demonstrating confident communication skills, both verbal and written
- Take ownership of tasks and deliver results as required by the Stakeholder Engagement Manager. Respond to queries, feedback and complaints to the satisfaction of both external and internal stakeholders and within a timely manner.
- Attend internal and external meetings as and when required on behalf of the Manager, Stakeholder Engagement & Comms
- Attend and support key stakeholder and industry events both in the UK and overseas
- Act as an ambassador for SARG and the CAA.

**About You**

**To be considered for the role you will need to be**:

- Educated to A level.
- Excellent verbal and written communication skills.
- Knowledge and experience of the aviation sector, whether UAS, GA or consumer would be advantageous
- Experience of managing and coordinating stakeholder engagement and communications with a large number and variety of stakeholders.
- Comprehensive knowledge of the CAA’s safety regulatory and corporate role and responsibilities.
- Experience of working with a range of stakeholders, including government departments and an understanding of how to address different stakeholders’ needs.
- Strong relationship management skills including the ability to build trust and coordinate effectively across multiple teams, internal and external to the CAA.
- Ability to engage and influence when dealing with stakeholders internally and within Industry at all levels of seniority.
- Ability to work effectively in both a team and autonomously to ensure effective workstream delivery.
- Ability to lead by example, while developing the necessary competencies and behaviours within the CAA.
- Ability to persuade others to modify thinking and processes.
- Experience in writing engagement material and news bulletins for different audiences is desirable
- Ability to take the initiative, to be self-reliant as well as able to identify when to refer to others.
- Familiarity with IT packages used in CAA is desirable.

**Additional Information**

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
- For more information on BPSS clearance please visit - _BPSS clearance_

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

**Relocation & Property**

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental consi