Foh Centre Coordinator

2 weeks ago

London, United Kingdom Pertemps Network Group Full time

**Job Description**: **FOH /CENTRE COORDINATOR** **Location - City** **Salary Range from £30,000 plus Bonus** An immediate opportunity has arisen for a Front of House/Business Centre Coordinator to join this leading Property Investment Company situated in the Heart of the City If you are looking for a new front of house/client facing role and would like to work in a creative, dynamic, fast - moving environment this would be the ideal opportunity for you. You will have the combination of working for a creative, dynamic company within their city office portraying that corporate feel. You need to be Highly organised outgoing, personable, individual with excellent spoken and written skills **Purpose of Role.** " Reporting directly to the Centre Manager you will be situated on Front Line Reception " Be the first point of contact for everyone entering the building, from customers, prospective customers to agents, visitors, and contractors. " Providing high levels of customer service at all times. " Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre. " Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required. **Main Responsibilities** " Provide first class customer service to all customers, and visitors to the Centre. " Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business. " Ensure all day-to-day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction. " Action customer requests for bureau and other services efficiently. " Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. " Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required. **Marketing and Community** " Encourage inter-customer trading events through the companies' network and location websites " Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with our policies. " Assisting in production and distribution of newsletter. Administration " To run the reception, office administration and bureau facilities within the Centre/s with the highest standards of professionalism, efficiency, and presentation in line with the companies' policies and procedures. " In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s. " Assist the Centre Team in ensuring compliance with the companies Health and Safety policies and procedures, and all associated statutory requirements throughout the centre. " Familiarisation with the customer moving in and out procedures. **Key Skills required** " Minimum 5 years' experience of working within a semi corporate Receptionist role in a strong customer service environment " Proven experience in customer care /complaints " Experience with working with social media platforms such as Twitter and Instagram " Experience with events and marketing desirable " Excellent communication skills " Personable and outgoing **Excellent working conditions and company benefits

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