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Centre Point

3 weeks ago

London, United Kingdom Din Tai Fung UK Full time

**Centre Point - Host**:
**Reception - Centre Point**:
**Contract**:Permanent**
**Salary**:Up to £13.50 per hour (Inclusive of OTE)****:
**Our Restaurants**

Ranked as one of the world’s Top Ten Best Restaurants by The New York Times, Din Tai Fung's roots date back to Taiwan over 60 years ago.

Founded by Mr Bingyi Yang in 1958, the brand started as a cooking oil retail business, before re-inventing itself in 1972 into a full-fledged restaurant retailing our now world-famous Xiao Long Bao (Steamed Pork Dumplings).

We’re a celebrated international brand with 175+ restaurants worldwide. Our philosophy is to offer the best in service, quality, and gourmet food to all our customers. Consistency throughout our worldwide branches remains an important feature for Din Tai Fung.

**_Responsibilities_**
- Welcome every guest(s) with a heartfelt gesture and provide an equally genuine farewell
- Use in-house CRM to handle reservation details
- Use CRM to add guest(s) to waitlist when the restaurant is at capacity
- Use CRM to manage guest(s) expectations on the waitlist communicating time of arrival and seating/dining time
- Confidently confirm the allergy/dietary needs of guest(s) and follow-up with updating CRM and communicating to section waiter/ FOH team
- Prepare table setting for guest(s) depending on party size and needs
- Use the CRM to confirm details of ‘special occasion’ booking and communicate to section waiter/ floating manager/ FOH team the details
- Escort guest(s) to allocated table
- Provide a pleasant, welcoming experience with a menu description at the table
- Brief guests on QR ordering process
- Identify ‘First-Time’ diners and follow SOP to ensure they have a great experience
- Provide the correct number of menus based on party size
- Retrieve menus from sections when not in use by guest(s)
- Use walkie-talkie equipment to communicate with FOH team/ Managers
- Deal with guest(s) complaints confidently escalating to managers when required Communicate guest(s) needs to colleagues/Managers working as part of the FOH team
- Complete ad hoc tasks that protect brand image and serve to ensure maximum guest satisfaction

**_ Requirements_**
- Ability to work in a fast-paced, demanding work environment
- Must have flexible availability working a variety of weekday and week-end shifts from morning to evening including bank holidays
- Must be available to work throughout peak trade periods
- Dedication to the role with learning ability that allows them to become an expert in our F&B offering
- Possess strong communication and listening skills
- Ability to remain composed in the face of challenges
- Professional manner and politeness with guests
- Cash Handling
- Basic Maths ability
- Professional appearance
- Basic proficiency in English Language
- Ability to walk and stand for periods of long duration taking on physical tasks that include holding trays with a heavy load, moving and organisation of items and moving items to correct location.
- Demonstrate correct practises in hygiene, food hygiene and health and safety requirements

**_
Employee Benefits_**

**Treat Yourself**
- Up to 30% off dining across UK Din Tai Fung Restaurants
- Birthday dining gift vouchers and your birthday off guaranteed

**Look After Yourself**
- Employee Assistance Program
- Access to Financial Advice
- Nutritious meals whilst on duty

**Progress Yourself**
- Access to our fantastic L&D Calendar
- A personalized learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group

**Reward Yourself**
- Additional paid holiday for every year with us (rising to 32 days per year)
- Employee referral scheme - paying up to £1000 per referral
- Staff parties & long service awards