Foh Receptionist

**We are looking for bright, engaged individuals to join our dynamic and friendly team.**

**Supercity Aparthotels are...**
- ... _a family-owned brand of boutique aparthotels with properties in London, Manchester and Brighton. We offer all the advantages of an apartment with many of the benefits of a hotel, all with our signature touch of style, charm and sophistication._
- Since 2009 we have led the way in superior and stylish serviced apartment hotels;_ _w_e’re all about providing a luxurious, private and relaxed environment with a “professionally informal” service - mainly for business travellers and extended stay guests.
- We’re a growing business looking for hospitality superstars to join the Supercity family - we’re looking for fun, passionate and ambitious people with an interest or previous knowledge of the industry. We love what we do; we’re passionate about it, so joining Supercity Aparthotels means becoming part of a collaborative way of working where everyone’s thoughts and ideas are encouraged and celebrated._

**What’s in it for you?**
- _Be a part of a family-run business with the opportunity to influence how we do things_
- _Join a growing business with plenty of opportunities to develop yourself (and others)_
- _Benefits including employee and friends and family rates_
- _Team building and away days_
- _A strong team structure; creating a supportive and friendly work environment_
- _Learn from the best through a structured induction and in depth training_

**We’re looking for**

a dedicated Front of House Receptionist to join the team across our London Aparthotel’s. We’re looking for someone who will take responsibility for managing the guest experience; developing relationships with our regular guests and understanding their individual needs, as well as delivering all the nightly duties of the FoH Department to a very high standard to support the smooth running of the Aparthotel.

**Key responsibilities**
- Be the first point of contact for all guests, delivering very high standard of customer service to support our hard earned reputation.
- Check-in / out guests offering genuine bespoke hospitality at all times
- Responding to guests needs in a polite, accommodating and flexible manner
- Communicate updates and/or changes to guest as they arise
- Manage and resolve guests complaints
- Perform reception tasks and coordinate the operations for the site to ensure uninterrupted service to guests and to maintain high standards at all times
- Contribute to the overall success of the aparthotel by identifying potential key corporate clients, and influencing the conversion of enquiries
- Taking reservations and coordinating with the Sales & Reservations Agents to maximise yield.
- Pre-arrival suite checks in order to maintain high standards at all times.
- Inputting and managing Opera PMS to maximise occupancy, as well utilising the system to support the Housekeeping and Maintenance teams.
- Preparing paperwork for arrivals and departures.
- Coordinating with maintenance and housekeeping in relation to arrival, departures, special requests and any issues that need attention.
- Processing payments in a timely manner and following up on any outstanding payments for long stay guests.
- Responsible for the on-site petty cash including monthly reporting for accounts.
- End of day PMS functions including cash and credit card balancing and batch reports.
- Billing guests for extras (telephone, laundry etc.)
- Suite and building spot checks to assess standards and report any areas of concern.
- Complying with health and safety procedures at all times.
- Coordinate with nominated sub-contractors for any emergencies or call-outs.

**Requirements**:

- GCSE English Language or equivalent.
- Genuine interest in the serviced apartment / hotel industry.
- Outgoing and confident with a sense of professionalism at all times.
- Able to work in a fast-paced and customer service driven environment.
- Meticulous attention to detail.
- Knowledge of OPERA software.
- Knowledge of MS Word.
- Excellent interpersonal skills.
- Strong organisational skills with the ability to prioritise workload.
- Ability to work unsupervised and as part of a team.

**Package**
- Salary: £24,419 p.a.
- Shift pattern: Day(8am-8pm) and Night(8pm-8am) shifts with 4 days on, 4 days off rotation.
- Holiday entitlement: 20 shifts p.a.
- Pension
- Bonus Potential: 10% of Salary based on KPI’s and financial performance.