Framework Operations Desk Controller

**Job title**: Framework Operations Desk Controller

**Reports to**:Utility Services Manager

**Hours**: Full-Time

**Location**: South West Headquarters, Bristol

**About us**:
Power Electrics is a proud family company, dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating out of several locations across the country, and now with a fleet of over 2,500 generators. We continue to offer a specialist, single-source solution for diesel generator Hire, Service, and Parts.

Our employees are our greatest asset, and their dedication and enthusiasm have helped us to become so successful. Power Electrics are committed to providing a workplace that encourages growth and personal development for all employees. We recognise the value of our employees and the contribution they make.

By investing in new research and technology, we’re providing our customers with reliable power that is increasingly sustainable and environmentally friendly. It’s certainly an interesting time to be working within the power generation industry.

**What is the job?**:
As one of the largest generator specialists, our mission is to explore new opportunities where reliable power is critical and continue to grow sustainably in current markets.

The main focus of this role is to assist and support the Service Department and its team of generator service engineers, planning and scheduling customer servicing requirements. You will be liaising with both internal and external customers, so good communication skills are essential.

**What will you be doing in this role?**:

- Process and arrange monthly Framework service jobs from the service due audit report.
- Planning, scheduling, and executing all Framework customer servicing requirements.
- Responsible for organising Service Department engineers to respond to customer requirements whilst maximising the available resources.
- Ensure that all engineering resource is allocated in an efficient and profitable manner.
- Ensure all Framework customer enquiries are dealt with professionally, whilst continually seeking ways to develop the customer support services.
- Raise Framework repair quotations after the service visits, when required.
- Ensuring all Framework service level agreements (SLAs) are met in a timely manner.
- On receipt of order, arrange Framework customer breakdown repairs and order parts by liaising with the Service Sales team.
- Liaise with the Parts Department to obtain the parts for planned and unplanned service visits.
- Provide support to Field Service Engineers to ensure tasks are completed. This may involve out of hours working.
- Produce Risk Assessments and Method Statements for Service works.
- All employees are expected to comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy; and comply with all aspects of the company ISO 9001:2015 procedures, proactively contributing to the company’s continuous improvement programme.

**Skills and requirements**:

- Good understanding of generators is **essential**.
- Excellent organisational and communications skills required.
- Strong customer focus with ability to establish and maintain good relationships with customers.
- Good commercial awareness to ensure that jobs are priced to maximise company profitability and identify new business opportunities for the company.
- To understand the financial works of the department. Implement safeguards to avoid financial exposure of the company.
- Ability to establish good working relationships with internal staff and colleagues in the company.
- Proficient IT skills.
- Ability to multi-task and work well under pressure.

**What we offer**:
We offer great benefits to all of our staff:
23 days holiday (plus bank holidays) - increasing with length of service

Competitive salary

Excellent development and progression opportunities

Company pension scheme

Private medical scheme

Life assurance scheme - with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing

**Our philosophy**:
At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

**NO AGENCIES