Hire Desk Controller
2 weeks ago
Hire Desk Controller
Various Shift patterns
Our Client based in Normanton are looking for a Hire Desk Controller the role will include:
- Responsible for smooth running of Key Accounts and/or General Orders.
- Ensure all on/off hire orders are taken in detail and processed correctly.
- Create, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential credits.
- Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
- Advise Transport Department of any necessary movements within a timely manner.
- Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.
- Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.
- Achieve all targets and KPI’s that are set for individuals/Administration team
- Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
- Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays.
- Any customer queries must be dealt with quickly and efficiently..
- Liaise and communicate effectively with all levels of staff.
Experience required:
- Administration or Hire desk experience, however full training will be provided.
- Excellent organisation skills.
- Good communications skills, written and verbal.
- An ability to work efficiently under pressure.
- Ability to understand and implement written and verbal instruction.
- Confidence with IT and computer packages such as excel
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