Operations Administrator

2 weeks ago

London, United Kingdom Frontline Full time

_**Location: Flexibility (with ability to travel to London office up to twice a week)**_

**A little bit about the role**

The wider Programme Management team (PMT) manages the national logístical and support functions for Frontline ‘s programmes, ensuring the central curriculum team and delivery teams are well supported to deliver the programmes effectively.

The role of the Operations team within this is to ensure the experience of leaders on the Pathways Programme and their interaction with the administrative and logístical elements of the programme is seamless and positive. You will work to ensure a first-class experience of the Pathways Programme. The team supports leaders to maximise their learning experience and works closely with a range of other teams across the organisation to champion and provide excellent support.

Each Operations Coordinator will specialise in a specific Pathway of the Pathways Programme. You will work closely with your counterparts in the Leadership Programmes Team and wider Programme Management Team to ensure your Pathway runs smoothly and that leaders on the programme are supported.

You will be the first point of contact for all leaders and will be involved in all administrative elements relating to logistics and customer experience, from enquiry to completion. Success will be achieving a high quality and timely service to leaders throughout all stages of the programmes.

Please note that internally to Frontline, ‘Administrators’ are called ‘Coordinators’ so the job title for this role will be ‘Operations Coordinator’

Some of the key responsibilities of the role include:

- Acting as a first point of contact for Leadership Programmes queries, answering enquiries through the support centre (Zendesk)
- Manage all logistics and planning of residential events including liaising with venues, booking rooms, arranging catering and sending out clear communications to attendees (overnight attendance will be required)
- Maintain tracking for all leaders in your pathway including onboarding completion, survey completion, reasonable adjustments using our CRM database (Salesforce)

**A little bit about you**

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

**Job Types**: Full-time, Permanent

**Salary**: £25,087.02-£28,359.24 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Paid volunteer time
- Sabbatical
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in London

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