Training Administrator

We have an exciting opportunity for a **Training Administrator**, based at our Derby training centre, with the responsibility for the timely and accurate completion of all training administration.

**Who are Develop Training?**:
Develop Training is the UK’s leading accredited provider of Compliance, Technical, and Safety training. We support over 7,000 firms with their training needs and our clients include some of the UK’s largest and best-known organisations from the Utilities and Construction, Defence, Healthcare, Facilities Management, and Telecommunication sectors.

What’s best is 96.5% of our workforce are satisfied to very satisfied in their role at Develop Training

**Our core values**:
Our values are fundamental to our people, our work, and our business. Therefore, our success depends on how we work and our people that work alongside us. Everything we do is guided by our core values, Integrity, Professionalism, Respect, and Responsiveness. If you share our values, then we would love to hear from you

**What will you be doing?**:

- Ensure if trainer opted to print course material that relevant Centre Co-Ordinator has been informed to print and/or post to relevant trainer.
- To ensure that all pre and post administration for allocated event is processed timely and accurately and chase centre co-ordinators, trainers and internal verifiers if information is not received timely from relevant party.
- Registering delegates with AO and if applicable enrol on Learning Assistant.
- Update cert tracker at every step as per the process.
- Check completed course pack before sending to IQA.
- Uploading IQA sign off sheet to Signable for IQA to sign off once verified.
- Claim all certificates and cards and store in doc storage.
- To ensure that centre-coordinator has the event ID for certificates and cards that are sent out.
- Ensuring all queries are dealt with professionally and courteously and the information given is accurate and dealt with correctly.
- Working in partnership with other colleagues to deliver high standards of customer service.
- Accurately raising and processing purchase orders.
- To build collaborative relationships externally including awarding bodies/suppliers.
- Production of Management Information as requested.
- Develop an in-depth understanding of services and functions of the business and a working knowledge of develops services and products.
- To have an excellent understanding of Develops processes and systems and undergo on-going training.
- Work in collaboration with all other internal areas of the business to identify sound business opportunities and promote best practice.
- Acting as an ambassador for Develop and the business’ values.
- Any ad-hoc duties as and when requested.

**Skills/Qualifications/Experience**:
**Desirable**:

- GCSE grades A*-C (9 - 4) in maths and English (or the equivalent).

**You will be**:

- Able to demonstrate excellent written and verbal communication.
- Enthusiastic with ability to work on several aspects of the role at any given time.
- Self-Motivated and driven.
- Practiced and successful in solving problems.
- Able to prioritise workload whilst ensuring a high level of service is provided to internal and external stakeholders.
- IT literate particularly Word, Excel, together with experience of using Outlook and various internet browsers. Desirable experience with using customer databases.
- Able to show at all times, a personal commitment to treating all customers and colleagues in a fair and respectful way in line with organisational values.
- Able to display attention to detail in all work issues, striving to avoid errors and misunderstanding by attention to detail and thorough, accurate communication.
- Able to show good self-awareness and willingness to learn and develop.

**Benefits**:

- Competitive salary.
- 25 days holiday plus bank holidays on commencement; this increases to a maximum of 30 days with length of service plus additional discretionary days throughout the year.
- Medical cash plan including dental, optical, chiropody and physiotherapy
- Invested in employee health and wellbeing with mental health first aiders, online health assessments, access to 24/7 GP’ via phone or video chat and a counselling and support helpline.
- Enhanced Company Sick Pay.
- Enhanced Maternity and Paternity pay.
- Life assurance (3 x salary).
- High street discount vouchers.
- Great staff extras including various away days and annual staff awards.
- Investment in your continuous professional development.
- Full-time hours equate to 35 hours per week.
- A great work environment and a friendly family feel culture.

**Interview Information**:
**Further information**:
Develop is an equal opportunities provider and we are committed to the safeguarding of all our employees, associates, and learners.