Training Administrator/co-ordinator

**About the role**
Balfour Beatty has an exciting opportunity for a **Training Administrator/Co-Ordinator** to join our Plant & Fleet business unit to work in **Derby.**

**Role Purpose**:

- The role is to provide support to the Heavy Plant and Lifting Operations Training team due to expansion and progressing needs of the business requiring support to fulfil continued professional services to the Balfour Beatty Group and external clients
- To provide support to the Training team by means of dealing with customer enquiries and requests for all training and professional project support services and co-ordinating all processes through to completion

**What you'll be doing**
As a **Training Administrator/Co-Ordinator** you will:

- Be responsible for dealing with queries and providing the required information for training, testing, assessments and professional project support services;
- Ensure all appropriate information is collected from customers to enable delivery of a right first-time approach, resolving enquiry at point of contact where possible;
- Ensure requests through all channels are responded to in a timely, responsive manner;
- Deal with all requests related to the service are accurately and timely logged onto the confirm system and allocated to the appropriate individual;
- Notifying and resulting training courses to the relevant provider/awarding bodies;
- Log/file all training courses and updating matrixes;
- Input all training data and sending out certification
- Confirm training courses with customers and the internal Plant and Fleet teams and issuing all supporting information;
- Book in courses to trainer calendars;
- Co-ordinate Trainers utilsation
- Notify departments of upcoming renewals;
- Develop solutions to customer and client issues in a proactive manner to remove the need for reactive customer contact, providing additional support to customer to appropriately manage expectations;
- Book Training and Meeting Rooms;
- Develop a culture of continuous improvement through effective communication to all levels of staff involving open discussions, feedback and exchange of new ideas and best practice;
- Deal with incoming and outgoing mail;
- File photocopying, archiving and binding as and when required;
- General Administration;
- Data inputting and Minute Taking as and when required;
- Input data onto the Oracle R12 internal systems;
- Document control - creating format/structure to engineering folders/files and controlling of document/drawing numbers and the folders ongoing. Doc control for engineering change process etc;
- Time sheet capture and project hours allocation;
- Invoice, report and manage internal/external work trackers (chargeable or otherwise);
- Transport & accommodation booking;
- Annual leave tracking;
- Order; Hire Car, Stationary, PPE, ancillaries etc;
- Produce requisitions, raising orders with subcontractors and suppliers;

**Who we're looking for**
Personal Qualities and Experience:
**The following qualities/experience are essential**:

- Experience in administration and a Co-Ordinator role;
- Experience working with databases;
- Highly organised;
- Very strong customer focus;
- Excellent multitasking ability;
- Works well as part of a team and as an individual using own initiative;
- Able to prioritise and manage own time effectively and work well under pressure;
- Proactive and has ability to be resourceful and make decisions;
- Positive attitude;
- Excellent communication skills both verbal and written;
- Flexible and ability to react to peaks and troughs in workload;
- Desire to develop and is motivated to achieving targets;
- Accurate and pay attention to detail, even when under pressure;
- Good problem-solving skills and having the ability to think quickly and outside the box;
- Dynamic and flexible;
- Enthusiastic;
- Able to work with leaders and build rapport with customers.

**The following qualities/experience are desirable**:

- Experience with invoicing;
- Experience with administration and co-ordination within a training centre;
- NVQ or similar qualification in administration;
- NVQ or similar in ICT.

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
Balfour Beatty Plant & Fleet Services provides whole life fleet management and plant & equipment hire solutions to the Balfour Beatty Group.

Supplying over 8,000 cars, LCVs, and HGVs, as well as specialist plant and equipment, our teams have an intimate and up-to-date knowledge of the plant and fleet industry.

From specifying bespoke vehicles and equipment, to organising lease agreements, mobilising new contracts and delivering driver risk training, Plant & Fleet supports Balfour Beatty’s projects across the UK with an industry leading fleet of Zero Harm and sustainably specified equipment. This allows