Civil Enforcement Officer

**What we are looking for**:
We are looking for a Civil Enforcement Officer to join our operational team based in Stowmarket. This is a key role which involves promoting responsible parking and ensuring the free and safe movement of traffic through enforcement of legislation relating to the Traffic Management Act (2004).

**About the role**:
You will patrol restricted parking areas, car parks and on-street pay and display parking bays, resident parking schemes and school enforcement areas to monitor compliance, taking appropriate enforcement action under current legislation by issuing Penalty Charge Notices using handheld computer devices. You will investigate and assess individual cases, collect photographic evidence, keep detailed case notes, make written reports to enable subsequent legal action and attend Adjudication Tribunals when required.

You will be responsible for ensuring all pay and display equipment and payment services are serviceable by carrying out regular checks, ensuring ticket levels are sufficient, identifying faults and reporting any missing signs, road markings and anything that may constitute an enforcement issue or health and safety issue.

Uniform and protective clothing, communication devices including a body worn camera will be provided as you will be working outdoors in all weathers. You will work on a four days on / four days off rolling rota which will include evenings, weekends and bank holidays. You may be expected to work until 8.30pm when required. You must be comfortable with lone working duties after training.

**What you will need**:
You will need excellent communication and customer service skills as you will come into regular contact with the general public and have to deal with potentially confrontational situations. You will also need to maintain good working relationships with other services and external agencies such as the Police and DVLA.

You must have a full UK driving licence (manual) as a vehicle will be provided for you to travel between sites. There is also a significant amount of walking-averaging 10-15 miles a day involved with this role and collection and handling of cash which will require heavy lifting so you must be physically fit.

Please refer to the job description and for full details of this exciting opportunity.

**Why work for us?** Our benefits include**:

- a generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)
- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and spread the cost over your salary).
- Rail and bus staff discounts
- a range of Health and Wellbeing initiatives including an employee assistance programme
- discounted membership at Abbeycroft Leisure centres
- a culture of learning inspiring staff to focus on continuous learning

**For more information**:
For an informal discussion and further information please contact Kevin Bolton, Assistant Parking Services Manager on 07301 567920.

West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.