Parking Enforcement Officers

15 hours ago

West Suffolk, United Kingdom West Suffolk Council Full time

We are looking for Parking Enforcement Officers to join our operational teams based in Bury St Edmunds and Newmarket. This is a key role which involves promoting responsible parking and ensuring the free and safe movement of traffic through enforcement of legislation relating to the Traffic Management Act (2004).

You will patrol restricted parking areas, car parks and on-street pay and display parking bays and resident parking schemes to monitor compliance, taking appropriate enforcement action under current legislation by issuing Penalty Charge Notices using handheld computer devices. You will investigate and assess individual cases, collect photographic evidence, keep detailed case notes, make written reports to enable subsequent legal action and attend Adjudication Tribunals when required.

Initially, pairing up with a qualified CEO for support/knowledge of the role and areas patrolled. You will also attend a course in Civil Parking Enforcement gaining a national qualification which will allow you to patrol solely as a lone worker, as well as pairing up with other team members when required.

You will be responsible for ensuring all pay and display equipment and payment services are serviceable by carrying out regular checks, ensuring ticket levels are sufficient, identifying faults and reporting any missing signs, road markings and anything that may constitute an enforcement issue or health and safety issue.

You will need excellent communication and customer service skills as you will come into regular contact with the general public and have to deal with potentially confrontational situations. You will also need to maintain good working relationships with other services and external agencies such as the Police and DVLA.

Uniform and protective clothing, communication devices including an up to date body worn camera and radio equipment will be provided as you will be working outdoors in all weathers. Although the role requires working as part of a team, most of the role when patrolling will be lone working. You will work on a four days on / four days off rolling rota which will include evenings, weekends and bank holidays so you must have a flexible approach.

You must have a full UK driving licence (manual) as a vehicle will be provided for you to travel between sites. There is also a significant amount of walking-averaging 10+ miles a day involved with this role and on occasions handling of cash boxes which will require heavy lifting so you must be physically fit.

In return we offer our employees:

- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- a range of Health and Wellbeing initiatives including an employee assistance programme
- discounted membership at Abbeycroft Leisure centres
- a culture of learning inspiring staff to focus on continuous learning
- a generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)
- Salary sacrifice benefits including childcare vouchers, Cycle to Work, Tusker Leased Car Scheme

**Why work for us?** Click here to find out more information about West Suffolk Council as an employer.

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