Customer Care Coordinator

7 days ago

Slough, United Kingdom Source4 Personnel Solutions Full time

My client is currently looking for an experienced Customer Service Coordinator to join their growing team.

The role represents an excellent opportunity to join a global organisation with a passion for innovation and customer care at the heart of all activities to deliver its mission.

Reporting to the Logistics Manager. You will represent the voice of our customers at their site in Slough. You will be part of a dynamic team delivering excellent customer care experience across all regions and managing the day-to-day activities.

You will be responsible for:

- Enhance customer experience by delivering products and services in a timely manner
- Ensuring the department meets its customer service levels on order processing, handling queries and response times
- Drive customer-centric approach to improve processes and exceed expectations
- Provide regular contact with all our customers whilst building relationships
- Proactively taking steps to resolve customer issues and find the best solutions
- To understand and work collaboratively with all internal departments
- Manage escalations and provide valuable customer feedback
- Good attention to detail and accuracy of documentation
- Actively support a culture of continuous improvement

They are looking for a customer care coordinator with a successful track record in managing customer relationships in a fast-paced environment. You will be a driven self-starter looking to make a difference and focused on providing the best customer service.
- Previous experience in a customer service role
- Excellent listening and communication skills with ability to empathise
- Detailed and methodical in approach to work
- Proactive, flexible, and adaptable to changing situations
- A team player, good at building constructive relationships
- Good knowledge of ERP systems
- Great organisation skills
- Ability to multitask effectively
- Capability to work under pressure
- Competent with IT systems, particularly the Microsoft
- Solution driven - able to take ownership of situations with a positive, can-do attitude

What’s on Offer:

- Competitive Salary
- 25 Days Holiday
- Pension Plan - up to 10.5% company contribution
- SIP share scheme
- Life assurance
- Opportunity to join a leading, trusted organisation
- Excellent working environment

Please note:

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