Contact Centre

1 day ago

Preston, United Kingdom ENWL Full time

Do you have customer service experience, and are you seeking a new job in Preston Electricity North West is looking for a full-time Customer Service Representatives, and the role comes with a salary of £23,338.60 plus 10% shift pay and excellent benefits.

As a Customer Service Representative, your role is to address customer queries, complaints, or faults by handling, resolving and managing interactions through to resolution, focusing on providing a first-class customer experience.

To give you an idea of how this role would look and feel, here are some of the things you could expect to do:

- Own and resolve a customer’s enquiry or complaint from receipt to resolution, ensuring that timescales and promised actions are met and completed in line with customer, company and CSAT expectations
- Handle multiple contacts from different systems and accurately record and process the range of customer enquiries and complaints through the various fault and case management systems
- The ability to use a number of systems to obtain the correct data on CRM, IS, STORM, ECOES, NMS, webDMD
- Good customer service skills
- Experience working within a fast paced environment
- Problem-solving, listening and communication skills
- An empathetic approach and a can-do attitude.

Working Pattern Rotating between 7am and 10pm however sometimes we need your flexibility until 12am, Monday - Sunday, working 1 in 4 weekends.

We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes an annual bonus scheme, 25 days annual leave increasing with length of service, private healthcare, an employee rewards portal offering discounts on many well-known brands, a market leading contributory pension scheme, employee assistance programme and opportunity for professional development.

We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

  • Head of Contact Centre

    5 days ago

    Preston, United Kingdom Places for People Full time

    We are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's people. That's why we build homes and manage communities where everyone can thrive. **More about your role** Our contact centre is going through a period of growth and because of this we are** **looking to recruit for a Head of...

  • Contact Centre- Pensions Administrator

    2 weeks ago

    Preston, United Kingdom Local Pensions Partnership Full time

    Preston **Contact Centre - Pensions Administrator**: **Location**:Preston** **Job Ref**:CC012025** **Function**:Pensions Helpdesk** Customer Service Advisor - Pensions Contact Centre Hybrid Working with 2 days in Preston, Lancashire Do you have first class customer service skills? Want a role with no weekend, late nights, or Bank Holidays? Work for a...

  • Contact Centre Clerk

    2 days ago

    Preston PR PZ, United Kingdom Sarah Plumb Ltd TS Plumbs Full time

    About UsPlumbs is a family run business dedicated to providing high-quality soft furnishings to our customers. We pride ourselves on our close-knit team and collaborative work environment.We produce a range of Furniture Covers, Re Upholstery and Curtains for customers nationwide.Job Role:We are currently seeking a Contact Centre Clerk to join our team in the...

  • Contact Centre Agent

    1 week ago

    Preston, United Kingdom Calor Gas Ltd. Full time

    Contact Centre Agent - Customer Care Stoney Stanton, LeicestershirePermanent, Full-time, Hybrid£24,570 - £26,000 Join Our Customer-Focused Team Are you passionate about delivering excellent service and building strong relationships? We’re looking for a Contact Centre Agentto be a vital part of our Customer Care team, providing support and solutions to...

  • Test Centre Invigilator

    5 days ago

    Preston, United Kingdom Preston Test Centre Full time

    Test Centre Invigilator ,Preston, Lancashire Start Date: 03/03/2021 or as soon as possible thereafter Main Purpose of Role Key **Responsibilities**: - Provide a high level of customer service in the test centre at all times. - Perform daily test centre opening and closing procedures. Understand and adhere to testing needs and procedures for each...

  • Contact Centre Advisor

    2 weeks ago

    Preston, United Kingdom Local Pensions Partnership Administration Full time

    **Contact Centre Advisor - Pensions Customer Service** Hybrid Working with 2 days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or Bank Holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experience? - Full-time roles...

  • Contact Centre Advisor – Pensions Customer Service

    5 days ago

    Preston, Lancashire, United Kingdom LPPA Pensions Full time £35,000 - £45,000 per year

    Contact Centre Advisor – Pensions Customer ServiceHybrid Working with 2 days in Preston, LancashireExcellent benefits & Salary DOEDo you have first-class customer service skills?Want a role with no weekends, late nights, or Bank Holidays?Work for a company that offers career progressions.Incentives and recognition that rewards excellent member...

  • Guest Experience Assistant

    7 days ago

    Preston, United Kingdom Ribby Hall Village Full time

    **Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.** We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistants**.  Previous experience in a contact...

  • LGPS Pensions Experienced Customer Service

    3 weeks ago

    Preston, United Kingdom Local Pensions Partnership Full time

    LGPS Pensions Experienced Customer Service - Contact Centre AdvisorHybrid Working with 2 days in Preston or Fully Remote if over 50 miles commute to PrestonExcellent benefits & Salary DOE- Do you have first-class customer service skills?- Want a role with no weekends or Bank Holidays?- Work for a company that offers career progression?- Incentives and...

  • Customer Service Advisor

    22 hours ago

    Preston, Lancashire, United Kingdom LPPA Pensions Full time

    Contact Centre Advisor – Pensions Customer Service Hybrid Working with 2 days in Preston, Lancashire Excellent benefits & Salary DOE - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or Bank Holidays? - Work for a company that offers career progressions. - Incentives and recognition that rewards excellent...