Contact Centre Agent
1 week ago
Contact Centre Agent - Customer Care Stoney Stanton, LeicestershirePermanent, Full-time, Hybrid£24,570 - £26,000 Join Our Customer-Focused Team Are you passionate about delivering excellent service and building strong relationships? We’re looking for a Contact Centre Agentto be a vital part of our Customer Care team, providing support and solutions to our valued customers via email and working within a fast-paced, collaborative environment. This is a great opportunity for someone who enjoys resolving queries, thinking on their feet, and making a real difference to customer experiences every day. Our core business hours are 8:00am-6:00pm, therefore you will be working a rotational shift pattern working 7.5 hours per day between these hours. What You’ll Do Be the first point of contact for customer queries via email. Resolve queries on first contact where possible, using sound judgement and initiative. Carry out quick, on-the-spot risk assessments to determine the best course of action. Log and track all communications and gas orders in our CRM system accurately. Stay updated on product, process, and policy changes. Collaborate with internal teams including Collections, escalating when needed. Manage and validate payment plans where appropriate. Deliver against personal and team KPIs in a supportive and professional environment. What You’ll Bring Previous experience in a customer service or customer support role. Strong written communication and interpersonal skills. Confidence to make decisions and take initiative under pressure. Ability to work independently and as part of a team. A problem-solver who can identify improvements and suggest solutions. High attention to detail and strong organisational skills. Comfortable working to targets in a real-time, customer-facing environment. You’ll Thrive Here If You… Communicate clearly and adapt your tone to different audiences. Stay calm under pressure and resolve issues with confidence. Are naturally curious and proactive about learning and improvement. Enjoy collaborating with others to achieve shared goals. Take pride in high-quality, timely work. What We Offer You 25 days holiday + bank holidays Private Medical Insurance Company Pension Scheme – matched contributions (4.5% for first 2 years, rising to 7.5%) Life Assurance Staff discounts on gas Shopping and lifestyle discounts Apply now to join a supportive team where your work matters, your voice is heard, and your development is valued. #J-18808-Ljbffr
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Head of Contact Centre
5 days ago
Preston, United Kingdom Places for People Full timeWe are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's people. That's why we build homes and manage communities where everyone can thrive. **More about your role** Our contact centre is going through a period of growth and because of this we are** **looking to recruit for a Head of...
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Customer Service Advisor
13 hours ago
Preston, Lancashire, United Kingdom LPPA Pensions Full timeContact Centre Advisor – Pensions Customer Service Hybrid Working with 2 days in Preston, Lancashire Excellent benefits & Salary DOE - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or Bank Holidays? - Work for a company that offers career progressions. - Incentives and recognition that rewards excellent...
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Contact Centre- Pensions Administrator
2 weeks ago
Preston, United Kingdom Local Pensions Partnership Full timePreston **Contact Centre - Pensions Administrator**: **Location**:Preston** **Job Ref**:CC012025** **Function**:Pensions Helpdesk** Customer Service Advisor - Pensions Contact Centre Hybrid Working with 2 days in Preston, Lancashire Do you have first class customer service skills? Want a role with no weekend, late nights, or Bank Holidays? Work for a...
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Contact Centre Clerk
1 day ago
Preston PR PZ, United Kingdom Sarah Plumb Ltd TS Plumbs Full timeAbout UsPlumbs is a family run business dedicated to providing high-quality soft furnishings to our customers. We pride ourselves on our close-knit team and collaborative work environment.We produce a range of Furniture Covers, Re Upholstery and Curtains for customers nationwide.Job Role:We are currently seeking a Contact Centre Clerk to join our team in the...
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Pts Contact Centre Agent
2 weeks ago
Preston, United Kingdom North West Ambulance Service NHS Trust Full timePlease read the Job description/Person Specification attached to the advert in full before applying.
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Hybrid Customer Care Agent — Great Benefits
1 week ago
Preston, United Kingdom Calor Gas Ltd. Full timeA leading energy provider in Preston is seeking a Contact Centre Agent for their Customer Care team. This full-time hybrid role involves addressing customer queries and delivering excellent service. Applicants should possess prior experience in customer service, strong communication skills, and the ability to resolve issues promptly. The position offers a...
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Test Centre Invigilator
5 days ago
Preston, United Kingdom Preston Test Centre Full timeTest Centre Invigilator ,Preston, Lancashire Start Date: 03/03/2021 or as soon as possible thereafter Main Purpose of Role Key **Responsibilities**: - Provide a high level of customer service in the test centre at all times. - Perform daily test centre opening and closing procedures. Understand and adhere to testing needs and procedures for each...
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Contact Centre Advisor
2 weeks ago
Preston, United Kingdom Local Pensions Partnership Administration Full time**Contact Centre Advisor - Pensions Customer Service** Hybrid Working with 2 days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or Bank Holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experience? - Full-time roles...
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Preston, Lancashire, United Kingdom LPPA Pensions Full time £35,000 - £45,000 per yearContact Centre Advisor – Pensions Customer ServiceHybrid Working with 2 days in Preston, LancashireExcellent benefits & Salary DOEDo you have first-class customer service skills?Want a role with no weekends, late nights, or Bank Holidays?Work for a company that offers career progressions.Incentives and recognition that rewards excellent member...
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Contact Centre
1 day ago
Preston, United Kingdom ENWL Full timeDo you have customer service experience, and are you seeking a new job in Preston Electricity North West is looking for a full-time Customer Service Representatives, and the role comes with a salary of £23,338.60 plus 10% shift pay and excellent benefits. As a Customer Service Representative, your role is to address customer queries, complaints, or faults...
