Revenues and Benefits Information Officer
2 days ago
We have an opportunity for a Revenues and Benefits Information Officer to work in our Revenues and Benefits team.
The main duties of the role include dealing with enquiries by telephone personal calls and correspondence giving where possible a “there and then service”
Maintain Council Tax, Business Rate accounts including the collation of data for Council Tax Reduction and Housing Benefits.
Liaise with other officers within the Local Authority regarding routine problems/enquiries.
Assist customers with instalment arrangements and queries regarding their debts including setting up and maintaining Direct Debits and providing personal budgeting support to customers. Referring vulnerable customers to the Residents Financial Support links on Mid Devon’s Webpage. Report difficult or contentious issues to the Revenues and Benefits Team Leader’s.
A high level of customer contact is involved in all elements of this post including written, telephone and face to face communication.
You will be used to working under pressure, as well as numerate, you will need to interrogate a variety of software systems which requires an eye for detail and accuracy.
For an informal discussion about the post please contact Bev Saull-Hunt 01884 234399 or Jo Tulk 01884-234645
**Job Types**: Full-time, Permanent
Pay: £27,711.00-£30,060.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Work from home
Work Location: In person
Application deadline: 10/01/2025
Reference ID: 2024174
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