Revenues and Benefits Information Officer

1 week ago


Tiverton, United Kingdom Mid-Devon District Council Full time

**PERMANENT: Full Time 37 hours per week**
**SALARY: Grade E £28,598 - £31,022**
**LOCATION: Tiverton**

We have an opportunity for two Revenues and Benefits Information Officers to work in our Revenues and Benefits team.

The main duties of the role include dealing with enquiries by telephone personal calls and correspondence giving where possible a “there and then service”

Maintain Council Tax, Business Rate accounts including the collation of data for Council Tax Reduction and Housing Benefits.

Liaise with other officers within the Local Authority regarding routine problems/enquiries.

Assist customers with instalment arrangements and queries regarding their debts including setting up and maintaining Direct Debits and providing personal budgeting support to customers. Referring vulnerable customers to the Residents Financial Support links on Mid Devon’s Webpage. Report difficult or contentious issues to the Revenues and Benefits Team Leader’s.

A high level of customer contact is involved in all elements of this post including written, telephone and face to face communication

You will be used to working under pressure, as well as numerate, you will need to interrogate a variety of software systems which requires an eye for detail and accuracy.

**To find out more**:
For an informal discussion about the post please contact **Bev Saull-Hunt 01884 234399 or Jo Tulk 01884-234645**

For full details please read the Job Description and Person Specification - Revenues Information Officer

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check, and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

**How to apply**:
**People Services**
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:
**CLOSING DATE**:

- 24 October 2025 at 5:00pm

**POST NUMBER**:

- RB14

**VACANCY NUMBER**:

- 2025119

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.



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