Receptionist / Administrator

1 week ago

Peterborough, United Kingdom The Hamptons Hospital Full time

**About the role**

The receptionists will cover the 3 main reception areas within the Hospital, welcoming patients, with some telephone answering and redirecting, enquiry handling including self-pay enquiries, and medical document handling. We can offer flexible hours and a variety in your daily duties.

**Responsibilities will include**:

- Delivering exemplary customer service as the first point of contact within the hospital either by phone, e mail or in person
- Welcoming patients and visitors on arrival
- Undertaking patient registration, ensuring correct demographics are recorded on the Compucare IT systems on arrival, and making necessary department aware of patient arrivals.
- Monitoring and tending to patients in the waiting areas
- Answering telephone, taking messages, redirecting, or responding to Self-pay enquires.
- Monitoring patients journey through the hospital and supporting clinical teams for timely discharge
- Work alongside the consultants and clinicians in the provision of patient care, responding to requests in a timely manner, whilst ensuring protocols and procedures are followed.
- Ensuring waiting areas and reception areas are always clean and tidy, and meet health & safety / infection control standard
- Liaising with porters and other in-house Facilities services as required
- Amending, cancelling, patient booking lists, and liaising with clinical/ booking teams updating them on changes and cancellations
- Management of the medical record function, storage, retrieval, tracking, preparation for new admissions and copying of records as required
- Follow patient confidentiality policy and be aware of the data protection
- Completing Patient Pre-Authorisation checks - as required
- Taking payments and entering payments on the system
- Other Ad Hoc duties requested by the management team
- The above duties and responsibilities are not an exhaustive list and may be reviewed/ amended to meet the business needs_.

**Job Types**: Full-time, Permanent

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Peterborough: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front Facing Customer Service: 2 years (required)

Work Location: One location

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