Office Administrator/receptionist

5 days ago

Peterborough, United Kingdom TF Heating and Plumbing Ltd Full time

**Office Administrator/Receptionist TF Heating and Plumbing (Peterborough)**

TF Heating and Plumbing, a reputable and growing company based in Peterborough, is seeking a reliable, detail-oriented, and organised **Office Administrator/Receptionist** to provide practical support to our operations team.

Experience in plumbing, heating, electrical, or renewable energy industries is beneficial but not essential.

**Role Overview**:
This is a task-focused position designed to assist with various routine office tasks that support the day-to-day function of the business. You’ll work closely with our engineers, customers, and internal teams to help ensure communication runs smoothly and appointments are correctly logged and relayed.

**Key Responsibilities**:

- Handling incoming telephone calls and redirecting them as necessary
- Entering and updating job details in our internal system
- Relaying information between office staff, engineers, and customers
- Assisting in scheduling of appointments based on instructions from the senior operations team
- Responding to basic customer queries using templates or guidance provided
- Supporting the preparation of standard customer quotations as directed
- General clerical duties such as filing, document preparation, and data entry

**Additional Duties May Include**:

- Booking appointments on behalf of team members
- Following up with engineers for job updates or part needs
- Assisting other staff with general office tasks as required

**Requirements**:

- Previous experience in an office environment with routine admin or clerical tasks
- Strong attention to detail and ability to follow procedures
- Good written and verbal communication skills
- Proficiency with Microsoft Office (especially Word, Outlook, and Excel)
- Friendly, reliable, and team-oriented attitude

This role is ideal for someone who enjoys structured tasks and being part of a collaborative, hands-on team.

To apply, please send your CV and a short cover letter describing your suitability for this support-focused role.

Pay: From £14.00 per hour

**Benefits**:

- Company pension
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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