Insurance Quality Controller

1 day ago

Kent, United Kingdom GerrardWhite Full time

**Quality Controller**
**Flexible location in the UK.**
**Who are we?**
**We're one of the UK's largest managing general agent, supporting over 1,000 broker partners and more than 3 million policyholders with a wide variety of insurance products. As a Group we have recently become one of the UK's largest motor insurance providersand have an impressive portfolio of businesses. There are very exciting growth and acquisition plans for us moving forward so watch this space**

**What will my duties be?**

Broker audits will be carried out to ensure regulatory compliance, enhance broker standards, reduce premium leakage, and improve underwriting profit. You will work with our broker partners and stakeholders within the business, gaining exposure at a senior level.

**Responsibilities**
- Adhere to the Audit Schedule and department SLAs.
- Determine the audit scope and produce relevant audit documents.
- Liaise with the broker to confirm the audit requirements and arrange any onsite visits as required by the business
- Manage and review incoming audit documentation from the broker.
- Share initial findings with the broker for their feedback.
- Prepare audit reports to communicate the audit findings both internally and with the broker, in a clear and succinct manner.
- Work closely with Broker Management to obtain commitment from the broker to address the issues identified.
- Manage a portfolio of audits concurrently; ensuring the workload is prioritised appropriately.
- Attend onsite broker audits, conducting yourself in the appropriate manner as an ambassador of the company.
- Arrange travel and accommodation.
- Maintain the audit tracker to accurately record the current position with all audits.
- Ensure internal stakeholders are kept informed about the work undertaken by the team through regular reporting procedures.
- Adhere to Company processes and policies regarding FCA compliance, GDPR and TCF
- Undertake other reasonable responsibilities, training, and project work, as instructed by their line manager.

**What we're looking for**:

- At least two years' experience working within Motor Insurance
- A good degree of computer literacy, including a working knowledge of the Microsoft Office suite
- Excellent organisational skills
- Ability to work unsupervised, to tight deadlines, prioritise workload and work under their own initiative
- Pro-active, adaptable, and motivated
- Excellent attention to detail
- An analytical and problem-solving mind set
- Excellent written and verbal communication skills
- Ability to communicate with all staff levels
- Willingness to travel, occasionally involving an overnight stay
- Willingness to undertake other reasonable responsibilities and project work

**Desirable Skills and Experience**:

- A working knowledge of Landscape and i90
- An understanding of the Group insurance products
- Previous experience of conducting broker audits or working in a broker environment
**What is the salary and hours?**
35 hours per week, 9 am and 5 pm Monday to Friday. **Salary: Circa £23,000-£26,000**
**What benefits are there?**
We offer 30 days holiday (inc Bank Holidays) with the ability to buy and sell more days. We have a 5% contributary pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefitsincluding retail discounts, memberships, discounted restaurants, cinema tickets, and much more.
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