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Income Officer

2 weeks ago

Stratford, United Kingdom Swan Housing Group Full time

Swan Housing operates in Essex and East London and manages over 10,000 homes with plans in place to deliver more new homes as part of an ambitious three-year strategy. We create communities, we build and sell new homes and provide a range of services to our customers. We do this by being innovative and enterprising. At the heart of what we do is our social purpose so any surplus we make gets reinvested into core services so that we continue to make a difference.
We are looking for an enthusiastic and hardworking member of staff with the ability to work alone, carry out home visits across London and Essex, manage arrears cases, new tenant sign-ups and assess the affordability of properties for new tenants.
**Key responsibilities will include**:

- Proactively manage rent accounts using enforcement actions where appropriate to recover debts.
- Attend sign-ups and assess the suitability of the property by completing Income and Expenditure Forms for all new tenants and mutual exchanges
- Provide support for the first 6 months of the new tenancy
- Assist residents in maximising their income and sustaining their tenancies by working in partnership with the Welfare Benefit Team to offer advice and support.
*
For the above post you will have/be: *
- Able to take ownership, use own initiative and deliver excellent customer service
- Have excellent organisation skills and a keen eye for detail
- Knowledge of income recovery and maximisation strategies along with experience of possession proceedings and presenting cases at court.
- Computer literate with knowledge of Word and Excel packages.
Due to the nature of the role you must have a driving licence and access to a vehicle.
We offer fantastic benefits including Pension, Life Assurance, BUPA Private Healthcare and much more. Further to this you can expect 25 days’ holiday (plus bank holidays, PLUS 3 days at Christmas), a comprehensive induction programme and excellent ongoing training. We encourage agile and remote working where possible.

**Salary**: £31,500.00-£34,500.00 per year