Tenancy and Leasehold
7 days ago
Work for a leading and expanding housing association.
- Remote working and competitive hourly rate with weekly pay.
**About Our Client**:
A leading G15 Housing Association.
Key responsibilities:
- To be a customer service champion ensuring that all contacts are owned and resolved through to completion seizing opportunities to implement innovative and creative solutions. To assess and resolve a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to, permissions, licences, sublettings, assignments, tenancy visits, tenancy checks, general queries. Be responsible to completely resolve queries, liaising with other teams in a seamless fashion in the background, and making sure any decisions on complex matters are quickly obtained to enhance the customer experience and avoid out of the ordinary queries taking long to resolve.
**The Successful Applicant**:
- Excellent customer care and communication skills both oral and written.
- Possessing resilience.
- Working within tight statutory constraints in a high-pressure environment.
- Ability to build excellent relationships across the business with all relevant stakeholders.
**What's on Offer**:
- Hybrid working
- Competitive hourly rate with weekly pay
-
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