Tenancy Management Officer

20 hours ago

London UB, United Kingdom Clever Park Full time

ROLE PURPOSE:

The Tenancy Management Team provides the 'end to end' tenancy management service from the point of a prospective tenant viewing a property and entering into a tenancy and encompasses all key tenancy events and the exercise of statutory rights during the life-time of the tenancy. Tenancy management delivers its core tenancy management functions via a collaborative network of multi-agency partnerships working to achieve positive outcomes and successful tenancies.

The Tenancy Management Team 'own' the responsibility for a range of tenancy types and the early assessment and identification of risk to ensure residents are more equipped to live independently and enable the efficient use of the council's limited supply of social housing.

The model of tenancy management contributes to the strategic object of preventing homelessness and sustaining all forms of occupation arrangement. This involves 'doing the right thing at the right time' to enable residents to be appropriately supported at the earliest opportunity.

Tenancy Management Officers will have responsibility for the management of a 'patch' of tenancies across a range of tenancy types and will deliver the tenancy offer.

1. QUALIFICATIONS

Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or equivalent experience.

A good standard of education with English & Maths GCSE grade A-C or equivalent

2. STATUTORY or ROLE SPECIFIC REQUIREMENTS

Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service

Full driving licence and use of a vehicle at all times.

3. EXPERIENCE

(describe)

Demonstrates experience of delivering successful tenancy management services across a range of tenancy types within a social housing setting.

Demonstrate the ability to bring forward practical, creative and innovative solutions where individuals are unable to comply with tenancy obligations.

Experience of assessing and managing risk and vulnerability in the context of delivering tenancy management services

Experience of appropriately and accurately processing requests from tenants and leaseholders to exercise their statutory and contractual rights.

Proven ability to respond effectively and proportionately to ensure compliance with tenancy and lease obligations.

Proven ability to identify and effectively respond to the risk factors associated with tenancy failure.

Substantial experience of successfully using a collaborative approach to problem solving involving a wide range of providers and disciplines.

Job Types: Full-time, Temp to perm

Pay: £16.00-£17.00 per hour

Experience:

  • Tenancy Management Officer: 3 years (required)
  • RQ1627171: 1 year (preferred)

Work Location: In person

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