Tenancy Officer

1 week ago


London, United Kingdom Borough of Waltham Forest Full time

DescriptionOrganisation: London Borough of Waltham ForestSalary: SO2 40182- 42060Contract Type: PermanentWorking hours per week: 36Application Deadline: 17/12/2025Proposed Interview Date(s): TBCReference: 1881About Us:Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.About the role:We have a fantastic opportunity for a new Tenancy Officer to join our existing Tenancy Management Service.This role offers a real opportunity to make a difference to peoples lives on a daily basis. Were looking for someone who focus on delivering a responsive and efficient tenancy management service to our residents. Youll need to have excellent customer care skills and focus on delivering the best outcomes for all the resident in the area you support. Youll need to be highly organised and proactive as this is a busy customer facing service. The role of a Tenancy Officer is varied no two days will be the same so its important that you can think on your feet.To be successful in the role attitude and behaviour is key there will be training available for the right candidate if they dont have previous tenancy management experience. The key duties of this role include:Working with residents experiencing a change in their circumstances to make sure they receive the necessary support.Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of tenancy has occurred.Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures.Lead on cases of anti-social behaviour (ASB) domestic abuse (DA) hoarding and safeguardingMaking the best use of the valuable assets we have by supporting tenancy fraud initiatives and ensuring any empty homes are brought back in to use as quickly as possible.We offer a great flexible benefits package a fantastic pension and the opportunity to work flexibly.Diversity and Inclusion is integral to Waltham Forest and we are committed to cultivating an inclusive workplace reflecting our customer profile where everyone is proud to be unique.>> Click here to download the Role Profile



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