Business Support Officer

Derwent Practice has an exciting opportunity for a Business Support Officer to join the Management Team in Malton, North Yorkshire.

**Job Title: Business Support Officer**

**Location: Derwent Practice**

**Hours: 30-37hrs per week (Monday-Friday)**

**Salary: Dependent on experience**

**Responsible to: Practice Manager and Assistant Practice Manager**

**Responsible for: To support the Practice Management team in the day to day operations of the practice.**

**DUTIES AND RESPONSIBILITIES**:

- Supporting the Practice Management Team in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities**.**:

- Supporting the Reception and Admin Manager and providing leadership and guidance for the following staff: Receptionists, Secretaries and Administrators.
- Monitor annual leave of staff and maintain accurate records.
- Log all sickness leave and undertake the return to work interviews as and when necessary.
- Provide assistance to the Practice Management Team in Human Resource Management as and when necessary.
- Ensure all practice staff protocols, including the staff handbook, is adhered to.
- Assist the Practice Management Team with patient complaint handling.
- Deputise for the Practice Management team when required.
- Maintain records in relation to any accidents/incidents or defects affecting the health, safety and welfare of patients, staff or members of the public and alert the Practice Management Team where necessary.
- Adhering to the General Data Protection Regulation 2018 (GDPR) and advising the Practice Management Team of any potential Data Breach.
- Ensuring the telephone system is fully functional and operational and recording calls.
- Reporting any telephone system faults to the telephone system supplier.
- Reviewing and updating of practice policies and procedures
- Ensuring staff adhere to policy and procedure at all times
- Monitoring compliance with health and safety legislation, COSHH, fire safety and providing leadership and direction for staff
- Assist with the developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record
- Assisting the Practice Management team with CQC standards, compliance and policy.
- Ensuring any repairs of building issues are reported and dealt with in a timely manner.,
- Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required
- Maintain an equipment log
Any other duties as delegated by the Practice Management Team and Partners.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- A Disclosure and Barring Service (DBS) check (previously CRB checks) will be undertaken as a matter of course.
**Learning and Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development.
- Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Undertake mandatory and statutory training as required.
**Team working**:

- Assist and support your line manager to provide a quality service
- Provide cover for members of your team during periods of sickness and annual leave
- Support and facilitate change as requested and by participating in team activities to create opportunities to improve customer care
- Undertake additional tasks as required within your general role
- Understand own role and scope in the organisation and identify how this may develop over time.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time mana