Junior Customer Service Assistant

1 day ago

London, United Kingdom Tom Schneider Full time

**Customer Service Assistant (Entry Level)**

Tom Schneider is a leading British design studio specialising in stunning high-end designer furniture. Based in our London office, next to our beautiful showroom and supported by European workshops, we are passionate about crafting and delivering handmade designer furniture to a diverse clientele, including the public, retailers, interior designers, and architects. We are seeking a motivated individual to join our dynamic team and contribute to the day-to-day operations of our business. This is an entry-level role with potential for growth.

**About Us**:
At Tom Schneider, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our team embodies a collaborative spirit and a dedication to excellence in every aspect of our work.

**Why Join Us**:

- A fantastic opportunity to gain experience in a luxury design business.
- Opportunity to immerse yourself in all facets of the business.
- Supportive and inclusive work environment that values initiative and continuous learning.
- Competitive salary based on experience and performance.

**Primary Objectives**:

- Gain a comprehensive understanding of the business to assume higher responsibilities over time.
- Provide coverage for team roles during absences, ensuring continuity and efficiency.

**Main Responsibilities**:

- Liaise with showroom customers face-to-face, assisting them with enquiries and providing guidance on products.
- Assist customers through the ordering process, offering guidance and advice in person and over the phone.
- Manage order updates, enquiries, and general office administration tasks.
- Collaborate with the team on ad hoc projects and tasks as needed.

**Qualifications and Skills**:

- Clear and fluent English, both spoken and written, is highly essential.
- Professional, confident, and approachable manner.
- Strong communication skills and a customer-focused attitude.
- Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with CRM systems, Shopify, Xero.
- Strong organisational and multitasking abilities with a proactive approach to work.
- Ability to work independently and contribute effectively within a team.

**Working Hours**:
Standard working hours are 9 am to 5 pm, five days a week. Saturday working is required. To be discussed and commence upon the completion of training.

**How to Apply**:
If you are passionate about design, customer service, and contributing to a dynamic team, we encourage you to apply. Please submit your CV and cover letter detailing why you are a great fit for this role.

Join us at Tom Schneider and be part of an innovative company dedicated to creating exceptional experiences through design excellence.

**Salary Range**: Competitive Salary (DOE)

Pay: From £25,000.00 per year

Ability to commute/relocate:

- London NW3 6HY: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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