Customer Service and Sales Order Processor

5 days ago


Ellesmere Port, United Kingdom The Business Connection Full time

Our client is a global leader in producing products and services and is pursuing its vision to become the world’s best performing company within their sector. The company ensure you have the opportunity to grow and thrive - service and leadership are the core of everything they do.They are now looking to recruit an experienced Customer Service and Sales Order Processor.

Are you looking for a role where you can make an impact with a company, that has the customer experience at the heart of everything they do?

Reporting to the Customer Service Manager, you will champion customer engagement, to ensure you deliver a first-class customer experience. You will have many responsibilities, including interacting with customers to provide information in response to enquiries about products and services and to meet and exceed customer requirements, being the initial internal contact for supporting dedicated accounts throughout their customer journey.

The core working hours are, Monday to Thursday, 8.15am-5.15pm with an earlier finish on a Friday, 8.15-2.15pm.

The incredible perks:

- Company pension contributions of 7%
- Bupa Private Medical Insurance (after qualifying period)
- Access to health and wellbeing support such as healthcare, optical and dental discounts
- Retirement savings plan (with x5 salary life assurance)
- Digital GP
- Employee Assistant Plan
- Cycle to Work scheme
- Colleague discounts on selected shopping, cinema, restaurants, travel and more

Typical accountabilities include but are not limited to:

- Receiving and processing of sales orders, credits and returns and filing of documentation for compliance.
- Liaise with customers regarding production, logístical and supply functions.
- Support area sales managers in respect of their customer care journey.
- Support the sales function with customer centric projects.
- Handling incoming calls and general enquires and central inbox management.
- Product knowledge development and raising of item requests when required.
- Import/export shipment transactions/processing
- Liaise with internal customers and stakeholders when required to obtain or provide customer related information

**Requirements**:

- Proven experience of direct sales and customer service delivery is essential.
- Minimum 5 years within a B2B customer service environment.
- Competent in full range of Microsoft Office Suite.
- Experience of working in an ERP and or SOP business system.
- CRM and CDP experience would be an advantage.

Essential - 5 GCSEs at Grade C or above in English and Mathematics.

Desirable - Education to at least NVQ III or equivalent in Business Administration or Customer Services

KEYWORDS: customer, manufacturing, production, technical, SOP, ERP, orders, import, export

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.



  • Ellesmere Port, United Kingdom Page Personnel Full time

    Ellesmere Port based role (Hybrid working) - Progression into Account Management **About Our Client**: This business are an award winning manufacturing business who are performing exceptionally well, over the past 10 years this organisation has seen excellent growth and investment opportunities. Working for this manufacturing business you'll benefit from a...


  • Ellesmere Port, United Kingdom Rhino Products Ltd Full time

    **Job description** The Rhino Products Group are hiring for additional Sales & Customer Services Coordinators, to join a busy and fast-paced Sales & Customer Services team. In early 2020, Rhino Products moved into a state of the art 87,000 sq. ft manufacturing facility and head office with excellent staff facilities. Dealing with incoming sales orders,...


  • Ellesmere Port, United Kingdom Greif UK Ltd Full time

    **About us** Greif, Inc. (NYSE: GEF, GEF.B) is a global leader in industrial packaging products and services and is pursuing its vision to become the world’s best performing customer service company in industrial packaging. The company produces steel, plastic and fibre drums, intermediate bulk containers, reconditioned containers, flexible products,...


  • Ellesmere Port, United Kingdom Rhino Products Ltd Full time

    **Who we are**: Rhino Products are Europe’s leading van accessory manufacturer who export a high quality range of products globally. We have manufacturing sites in Deeside and Ellesmere Port, warehouses and sales offices in the Netherlands, Sweden, Poland, and France. We pride ourselves on our exceptional levels of customer service and our dedicated...


  • Ellesmere Port, United Kingdom Inchcape Full time

    **Are you customer focused, self-motivated and looking for a new challenge?** As a **Sales & Customer Service Advisor** at **Audi Cheshire Oaks**, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This customer focused...

  • Sales Order

    2 weeks ago


    Ellesmere Port, United Kingdom HAYS Full time

    Job DescriptionEllesmere Port | Temporary | Competitive Salary | 6 months Now Hiring: Customer Service & Order Management Specialist – Technical Manufacturing Ellesmere Port | Temporary | Competitive Salary | 6 months Are you an experienced customer service professional with a background in order management and import/export within a technical or...


  • Ellesmere Port, United Kingdom Group 1 Automotive Full time

    **Sales & Customer Service Advisor** **Audi Cheshire Oaks Contact Centre** **Basic Salary of £14,326.54** **24 hours** **Are you customer focused, self-motivated and looking for a new challenge?** As a **Sales & Customer Service Advisor** at **Audi Cheshire Oaks**, you will be part of an organisation that believes in investing in you and your future. We...

  • Sales Associate

    1 day ago


    Ellesmere Port, United Kingdom Quest Search and Selection Ltd Full time

    Quest Search & Selection is currently recruiting for this international business within the luxury Accessories, Watch, Jewellery sector. This brand is steeped with heritage but still pride themselves on innovation & design in the market today. The role of this Sales Associate position to provide exceptional levels of customer service to all customers,...

  • Sales Coordinator

    5 days ago


    Ellesmere Port, United Kingdom Elan Homes Holdings Limited Full time

    Are you ready to advance your career in the construction industry? Elan Homes Holdings Limited, a leading privately-owned homebuilder, is excited to offer an opportunity for a Sales Coordinator to join our dynamic Sales team. This role is ideal for individuals eager to excel in sales and customer service while gaining valuable experience in digital...


  • Ellesmere Port, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Ellesmere Port, CH65 6TF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...