Sales & Customer Service Coordinator

**About us**

Greif, Inc. (NYSE: GEF, GEF.B) is a global leader in industrial packaging products and services and is pursuing its vision to become the world’s best performing customer service company in industrial packaging. The company produces steel, plastic and fibre drums, intermediate bulk containers, reconditioned containers, flexible products, containerboard, uncoated recycled paperboard, coated recycled paperboard, tubes and cores and a diverse mix of specialty products. The company also manufactures packaging accessories and provides filling, packaging and other services for a wide range of industries. The company is strategically positioned with 290 operating locations in 43 countries to serve global as well as regional customers.

At Greif your work has purpose, your colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world. We are packaging something special together: our customers’ success and yours.

Role Overview:
Do you enjoy providing a high level of customer care, delighting the customer and providing a gold standards customer excellence?

If you are quality focused, empathetic, passionately communicative and you understand the value of good communication skills then this role may be for you

We have an exciting opportunity to join the Customer Service team. The Customer Service Representative role will deliver excellent service standards, efficient handling of customer inquiries and maintain high levels of customer satisfaction, If being the appointed contact for throughout the customer journey interests you, read on...

Our core working hours are, Monday to Thursday, 8.15am-5.15 with an earlier finish on a Friday, 8.15-2.15pm.

Greif offers a great working environment and the opportunity to make an immediate impact at a company where we encourage you to make suggestions for improvements.

Typical Accountabilities include but are not limited to:

-  Champion customer care in everything we do.

 Liaise with customers regarding production, logístical and supply functions.

 Support Area Sales Managers in respect of the customer care journey.

 Support the sales function with customer centric projects - (i.e. Net Promotor Score launch, Price review projects).

 Handle incoming calls, general enquires and central inbox management.

 Product knowledge development and raising of item requests when required.

 Receiving and processing of sales orders, credits, returns and accurate record keeping to ensure SOX auditing compliance.

 Handle import and export shipment transactions through to end point processing.

 Liaise with internal customers and stakeholders when required to obtain or provide customer related information.

Up, up and away

And what about the next job after this one. What about progression? A more senior role? Now you’re talking. We love the idea that you could join the Greif team and have a long career with us so we’ll encourage you every step of the way - all you have to do is show us that sparkle of innovation.

The incredible perks

 Greif funded Private Medical Insurance (after qualifying period)

 Company pension contributions starting at 7%

 Digital GP

 24/7 Employee Assistance Programme

 Life Assurance x5 salary across all roles

 Access to additional health and wellbeing support such as healthcare, optical and dental

 Cycle to Work Scheme

 Retail discounts on selected shopping, cinema, restaurants, travel and more.

**Requirements**:
The ideal Customer Service Representative will have the following:
Experience

Proven experience of direct sales and customer service delivery is essential.

Minimum 5 years within a B2B customer service environment.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Strong phone contact handling skills and active listening.

Competent in full range of Microsoft Office Suite.

Experience of working in an ERP and or SOP business system.

CRM and CDP experience would be an advantage.

Education

Essential - 5 GCSEs or equivalent at Grade C or above in English and Mathematics.

Desirable - Education to at least NVQ II or equivalent in Business Administration or Customer Services e.g. Principles of Customer Service NCFE Certificate (VRQ) Level 2, NVQ Diploma Level 2 in Business Administration

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Financial planning services
- Free parking
- Language training provided
- Life insurance
- Matching gift scheme
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ellesmere Port: reliably commute or plan to relocate before starting work (required)

Work Location: One loca