Contact Centre Customer Sales and Service Advisor

20 hours ago

Ellesmere Port, United Kingdom Group 1 Automotive Full time

**Sales & Customer Service Advisor**
**Audi Cheshire Oaks Contact Centre**
**Basic Salary of £14,326.54**
**24 hours**

**Are you customer focused, self-motivated and looking for a new challenge?**

As a **Sales & Customer Service Advisor** at **Audi Cheshire Oaks**, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. You will be working as part of our Audi team in this role.

**What we can offer you**
- **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available
- **Retail discounts** that save you money every day
- **Gym discounts, cash healthcare plans**, and a **cycle-to-work scheme**:

- **Car discounts** for new and used purchases and servicing
- **Flexible pension scheme** and **Sharesave scheme** to grow your savings
- **Family-friendly policies** that help you spend more time with the people that matter
- A **wellbeing programme** to support you and your family
- An internal **colleague recognition system** to celebrate achievements
- A **community volunteering day**

**Job Introduction**

**Main Responsibilities**

The main duties of the role will include;
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional Audi products
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT alliterate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on their feet

**Be part of something big**

Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes
- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

**But you don’t need to love cars to work with us** - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.

  • Customer Service Researcher

    2 weeks ago

    Ellesmere Port, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Researcher** **Ellesmere Port** **£22,800 basic salary** **Monday to Friday 8:30am to 5:00pm** **Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with...

  • Customer Service Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom Inchcape Full time

    Job Introduction**Sales & Customer Service Advisor - Audi Contact Centre Cheshire Oaks** This Position is full time working 24 hours per week, working a variation of shifts between 8am - 6pm Monday to Friday and Saturday 8.30am - 1.30pm. As sales & customer service agent you will ensure the highest level of customer satisfaction and care at all times. You...

  • Service Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom Inchcape Retail Limited Full time

    **Service Advisor Mercedes Benz Cheshire Oaks** **Up to £30,015pa (Including OTE)** As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in ourRetail Centre. You...

  • Service Advisor

    7 days ago

    Ellesmere Port, United Kingdom Inchcape Retail Limited Full time

    **Service Advisor Mercedes Benz Cheshire Oaks** As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in ourRetail Centre. You will have excellent communication and...

  • Customer Service Advisor

    19 hours ago

    Ellesmere Port, United Kingdom 3R Consulting Full time

    Customer Service Advisor - Travel **Salary**: £22,200 + 1.5x hourly rate on a weekend, and annual bonus. Hours: Operating hours from 08:00 - 20:00 Monday - Friday worked on a rota basis. You will be required to work a minimum of 13 Saturdays or Sundays in the year (paid at 1.5x the hourly rate) Benefits: Hybrid options, Social Events, Enhanced Annual...

  • Customer Researcher

    2 weeks ago

    Ellesmere Port, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Researcher** **Ellesmere Port** **£22,800 basic salary** **Monday to Friday 8:30am to 5:00pm** **Permanent** An exciting opportunity has arisen for a Customer Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather...

  • Customer Service Advisor

    16 hours ago

    Port Talbot, United Kingdom Page Personnel Finance Full time

    As the Port Talbot-based Customer Service Advisor, you will be taking inbound calls from customers who will be in different stages of their customer journey. This can be from Point of sale all the way to aftercare service. This role has different shift patternswhich you can tailor to your needs (Days, Nights, etc) This role can be done from home 90% of the...

  • Service Advisor

    5 days ago

    Ellesmere Port, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service Receptionist Salary - £23,000 basic OTE £30,000 Location - Cheshire Oaks, Ellesmere Port **Richard Abson Group are helping a main car dealership in Cheshire Oaks to find them an experienced and quality Service Advisor / Service Receptionist. This is an amazing opportunity to work with a hugely successful, premium brand...

  • Customer Service Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom The Business Connection Full time

    Our client is a global leader in producing products and services and is pursuing it’s vision to become the world’s best performing customer service company within their sector. The company ensure you have the opportunity to grow and thrive - service andleadership are the core of everything they do. They are now looking to recruit an experienced Customer...

  • Customer Service Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom The Business Connection Full time

    Our client is a global leader in producing products and services and is pursuing it’s vision to become the world’s best performing customer service company within their sector. The company ensure you have the opportunity to grow and thrive - service andleadership are the core of everything they do. They are now looking to recruit an experienced Customer...