Customer Service Advisor

1 week ago


BurtononTrent, United Kingdom Hollyfield Personnel Full time

If you are looking for a role that is varied, fast paced and within a successful organisation, we have the perfect position for you. Our highly regarded client based in Burton on Trent is recruiting for a Customer Service Executive to join their team. Thisbusiness work with top brand organisations and are seeing continuous growth and expansion. Along with their leading reputation in the market, they also maintain high regards for their staff support and care. If you have experience in providing excellent customerservice to clients, this isn't one to miss out on
The main duties of the role are as follows:
¨ New partner onboarding
¨ Managing Incoming partner enquiries (via telephone or PC)
¨ Partner account management
¨ Commission and account administration
¨ Stock control and sales orders
¨ Partner assistance / query resolution
¨ Technical support
¨ Proactive customer care

**Salary**:
£ 21,500 per annum

**Benefits**:
¨ 10% performance related bonus (after successful completion of probation)
¨ Hours: 9:00 a.m. to 5:30 p.m. (Monday to Thursday inclusive) and 9:00 a.m. to 3:00 p.m. (Fridays). Half an hour for lunch each day - 37.5 hours per week
¨ Stakeholder pension scheme
¨ Life assurance
¨ Health Cash Plan
¨ 28 days holiday (inc. Bank/Public Holidays), increasing with service
Experience Required:
¨ Ideally, someone with telecoms experience - capable of outbound proactive contact, not just inbound agent type role
¨ Experience in commercial environment: ideally some sales experience, but definitely sales support experience
¨ An interest in mobile and telecommunications technology is helpful as is social media skills
¨ Understanding of basic elements of telephone account management
¨ Data entry and query resolution
¨ CRM experience
¨ Proven track record, and success gained in an internal sales or customer service role
Hours of Work:
9.00 - 5.30 Monday to Thursday with a 3.00 p.m. finish on a Friday
Job Ref: CB117



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