Groups & Special Events Coordinator

**Job Ref**:CG10911

**Branch**:Stirling Highland Hotel

**Location**:Stirling Highland Hotel, Stirling

**Salary/Benefits**:Great Salary + Cairn Staff Rate + Other Benefits

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:16/10/2024

**Closing date**:18/11/2024

**About Us**:
At Stirling Highland Hotel, we pride ourselves on creating unforgettable experiences for our guests. From intimate gatherings to grand celebrations, our commitment to excellence sets us apart. We're looking for a dynamic and organized Groups Special Events Coordinator to join our team and elevate our group reservations and special events.

**Role Overview**:
As the Groups Special Events Coordinator, you will be the heartbeat of our hotel’s group reservations and event planning. You’ll work closely with clients to bring their visions to life, ensuring seamless execution from start to finish. Your attention to detail, creativity, and strong interpersonal skills will help us deliver exceptional experiences that leave lasting memories.

**Key Responsibilities**:

- **Group Reservations Management**:

- Oversee all group reservations, ensuring a smooth booking process and excellent customer service.
- Liaise with clients to understand their needs and preferences, providing tailored solutions.
- Coordinate room blocks, pricing, and any additional requirements for group stays.
- **Event Coordination**:

- Plan, organize, and execute special events, including weddings, corporate meetings, and private gatherings.
- Collaborate with clients to design event layouts, menus, and schedules that align with their vision.
- Manage vendor relationships, including catering, décor, and audiovisual services.
- **On-Site Support**:

- Serve as the main point of contact during events, ensuring all details are executed flawlessly.
- Address any issues or last-minute changes with professionalism and poise.
- **Marketing Promotion**:

- Assist in promoting the hotel’s event offerings through social media and marketing initiatives.
- Stay updated on industry trends and competitor offerings to enhance our services.

**What We’re Looking For**:

- Proven experience in group reservations or event coordination, preferably in the hospitality industry.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities with a knack for multitasking.
- A creative mindset and an eye for detail.
- Proficiency in event management software and Microsoft Office Suite.
- A passion for creating memorable experiences for guests.

**Working with us provides great benefits, including**:

- **Access your pay as you earn it** through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- **Discounted Hotel Stays** across our UK sites, and if you work for a branded venue, around the World
- **50% off Food Beverage** at all our Hotels FB Venues
- **Spa Discounts **at our venues with a Spa
- **Retail, Cinema Leisure Discounts**:

- **Development Opportunities** via our ‘Grow with us’ initiative, including **Apprenticeship opportunities, **our **Development Programmes, **and more
- Monthly **‘Star of the Month’ Awards**:

- **Long-service Awards,** that start after 1 year of service
- **‘Recommend a Friend’ Incentive** - Be rewarded for referring someone you know
- Access to a confidential **‘Employee Assistance Programme (EAP)’** available 24/7, 365 days per year.
- **Pension Scheme**:

- Other **incentive programmes** that run throughout the year

INDLP

The 4 Star Stirling Highland Hotel is situated in the heart of the city known as the Gateway to the Highlands. Our stunning Victorian property and ancient observatory hosts 96 bedrooms with a health club and swimming pool.

Built in 1854 as the city’s High School, the Stirling Highland Hotel is within easy reach of both Glasgow and Edinburgh, and perfectly placed for exploring Stirling, the nearby castles and battlefields, and the magnificent Scottish Highlands beyond.

**Benefits**

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
Free use of Leisure Facilities