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Customer Service Advisor
2 weeks ago
**Who are we?**
We are an ambitious and successful International streetwear design & marketing company seeking a Customer Service Assistant to work with our Warehouse team in Ponders End. We are a forward thinking company with a lot of energy and good team spirit.
**What’s the Job?**
An assistant to work in our very busy Customer Service team to help keep our customers happy. We will need you to do the following:
- Assisting with the management of the customer services and organising all customer services correspondence and courier exceptions
- Assisting with day to day running of the returns department; sorting and processing returns
- Fraud analysis and fraud prevention on the web-store
- Working closely with the courier to ensure all parcels are delivered on time and any issues resolved quickly.
- Liaising with staff, managers and field staff to ensure the above tasks are completed efficiently.
- Cleaning and helping to maintain the work area.
- And lots more exciting things
This role is full time, so we’ll need you on site, Monday to Friday for 35 hours per week.
**Who are we looking for?**
We’d like to find somebody with a passion for streetwear and an understanding of its customers. Somebody with experience of a customer facing role is preferable and ideally you’d already have some knowledge and experience of the processes listed above.
We need you to be a confident written and spoken communicator, have a keen eye for detail and be a multi-tasking, super-organiser. You will be responsible for a number of timeline reporting items, so you need to be able to deliver something on time.
Applications used in the role:
- Google environment - Gmail, Sheets, Docs, Calendar
- Microsoft - Excel, Word
- eCommerce Platform - Shopify
**What can we offer you?**
We will look after you and welcome you into our great working community. Apart from job satisfaction the company offers:
- A competitive salary to match your levels of expertise and experience
- Clothing allowance and discounts from our own brand
- Private Healthcare
- Pension
- Company sick pay
**Job Types**: Full-time, Permanent
**Salary**: £21,500.00-£23,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Middlesex, EN3 4LE: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
