Current jobs related to Patient Co-ordinator - Glasgow - Elanic

  • Senior Patient Co-Ordinator

    1 week ago

    Glasgow, United Kingdom SpaMedica Full time

    Join to apply for the Senior Patient Co‑ordinator role at SpaMedica Role: Senior Patient Co‑ordinator Location: Corum 2, Corum Office Park, Crown Way, Warmley, Bristol, BS30 8FJ Hours: Full‑time, 37.5 hours per week, 4 days out of 6, 7:30 AM‑5:30 PM Salary: £28,463 per year Here at SpaMedica, our focus is on patient care, safety and...

  • Dental Practice Co-ordinator

    1 week ago

    Glasgow, United Kingdom Tailored Smiles Dental & Aesthetics Full time

    **Practice Coordinator Role - Tailored Smiles Dental & Aesthetics** Here at Tailored Smiles our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts. As a Practice Co-ordinator...

  • Senior Patient Care Operations Lead

    1 week ago

    Glasgow, United Kingdom SpaMedica Full time

    A leading health care provider is seeking a Senior Patient Co‑ordinator in Glasgow. You will manage a team of co‑ordinators, support patient care, and ensure operational excellence. The ideal candidate will have strong management skills and a commitment to patient safety and satisfaction. This full‑time role offers a competitive salary and various...

  • Head & Neck Pathway Co-ordinator

    4 days ago

    Glasgow, United Kingdom NHS Greater Glasgow & Clyde Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...

  • Head & Neck Pathway Co-ordinator

    4 days ago

    Glasgow, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...

  • HR & Resourcing Co-ordinator

    2 days ago

    Glasgow, United Kingdom Priory Full time

    **Description**: Priory Hospital Glasgow is looking to recruit a HR & Resourcing Co-ordinator to join the team. This is a part time role of 30 hours per week. Priory Hospital Glasgow is one of the UK’s leading inpatient treatment centres, providing specialist support for mental health conditions and addictions. We provide evidence-based treatment for a...

  • Head & Neck Pathway Co-ordinator

    7 days ago

    Glasgow G TF, United Kingdom NHS Scotland Full time £25,000 - £40,000 per year

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...

  • Patient Services Advisor

    1 week ago

    Glasgow, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Advisor **Patient Service Advisor** **Nuffield Health Glasgow Hospital| Outpatients | Permanent | Full time** | **Shifts: Monday - Thursday between 8am-9pm, Friday 8am - 6pm & 1 Saturday a month** **Up to £23,419.50 per annum** **37.5 hours per week** At Nuffield Health the UKs largest healthcare charity, everything we...

  • Treatment Coordinator

    2 days ago

    Glasgow, United Kingdom Smmmile Full time

    **Smmmile is coming to Glasgow!** **We are delighted to announce our expansion into Scotland in the Autumn of 2024, and we want you to be our next shining star!** Smmmile is led by one of the UK's leading Invisalign providers and we operate as a Diamond II Invisalign provider. All of our stores are equipped with latest intra-oral scanners and digital...

  • Patient Services Administrator

    2 days ago

    Glasgow, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator **Patient Services Administrator** **Nuffield Health Glasgow Hospital| Outpatients | Permanent | Full time** | **Shifts: Monday - Thursday between 8am-7pm, Friday 8am - 6pm & 1 Saturday a month** **Up to £23,419.50 per annum** **37.5 hours per week** Are you a confident and customer-focused administrator,...

Patient Co-ordinator

2 weeks ago

Glasgow, United Kingdom Elanic Full time

**Position Reports To**:Director of Strategy & Operational Excellence

**Overview of Elanic Hospital**:
Elanic Hospital opens this Autumn, offering a new private hospital service for Glasgow City Centre and Central Scotland. Situated on Bath Street, the hospital is the expansion of the successful Elanic Clinic which has been undertaking day-surgery since 2013.

The hospital will add two new operating theatres to Elanic’s facilities, one of which will be an Ultra-Clean laminar flow theatre, capable of joint surgery, and will mean a total of three operating theatres within the Elanic facilities. In addition to the operating theatre capacity, the hospital will add; five inpatient bedrooms, one of which will offer high dependency functionality; a daycase surgery recovery suite; and consulting space.

Elanic Hospital will build on the high quality and high patient satisfaction reputation of Elanic Clinic who achieved a ‘Good’ rating from Healthcare Improvement Scotland in June 2024 and has exceptionally low infection rates.

The hospital will be offering treatments/procedures in multiple specialties including; Orthopaedic, General, Bariatrics, Plastics/Cosmetics, ENT, Gynaecology, and more.

**Our Ethos**:
We help people achieve their goals through building confidence and self-esteem. We do this by caring - we build trust by acting with compassion, integrity and discretion. We are proud to say that our ethical and responsible approach to treatment and surgery has been making a positive impact on our patient’s lives since 2009.

**Overview of Position**:
The Patient Coordinator is primarily a telesales position. The fundamental aspect of the Sales Coordinator’s role is to be the outward face of Elanic, to embody our ethos and broadcast our ideals of caring and compassion and build rapport with prospective clients.

The Patient Coordinator will also be responsible for answering calls from prospective new clients who call the clinic.

The third point of contact for Clients is via Live Chat. Coordinators must have the ability to multitask live chat whilst conducting other tasks.

It is not expected that Consultants should be capable of giving Medical Advice and questions regarding medical issues should relayed to other members of the team.

The Coordinators will work closely with the wider Elanic team to facilitate and maximise conversions.

Patient Coordinators are required to accompany Clients during consultations and book accordingly.

Data entry and completion of tracker documents is vital and must be accurate.

**Personal Attributes & Skills**

**Essential**:

- An awareness to abide by Elanic standards of compassion, empathy and ethics
- A strong focus on customer care.
- Excellent communication skills both written and verbal.
- High proficiency of telephone sales ability
- A desire to spend long periods on the telephone in a high-pressure environment.
- A drive to achieve targets
- A willingness to learn and adapt
- PC literate with intermediate skills on all Microsoft Office packages.

**Desirable**:

- Experience with Aesthetic or Cosmetic treatments including surgery.
- Working knowledge of Clinic Office software package.
- Familiar with workplace regulations (Health and Safety at Work; Data Protection; Employment Law & Practices).
- Minimum of two years post experience in telesales
- Prior experience of using Live Chat

**Key Responsibilities and Duties**
- **Customer Focus**_
- Advising clients on all aspects of the procedures they may be interested in undertaking or they are booked in to receive
- Promote clinic and its activities
- **Patient Care & Co-ordination**_
- Act as the first point of contact for all new Clients
- As part of the initial call process, ensure that the patient is fully informed of all costs, clinical implications of treatment, outcome and recovery expectations.
- In the event that a Client does not book after consultation, the lead will be owned by the Sales Consultants until closure or conversion.
- The setting up and agreement of any required follow up telephone calls or appointments which will be needed as part of the patient’s treatment plan or journey within the clinic.
- This is a critical role within the clinic and it is the personal responsibility of the Sales Coordinator in this role to ensure that these duties are carried out to provide the best experience possible for the patient.
- **Service Delivery**_
- To ensure the Clinic Capacity is maximised.
- To ensure good liaison with other members of the team to give the best possible patient journey.

**Key Measurements & Deliverables**
- All enquiries in normal working hours must be answered within 20 mins
- Aim for 90% enquiries answered within 5 mins
- Minimum conversion of enquiries to consultation of 40%
- Aim for conversion of enquiry to consultation to be 50%
- On day booking rate in consultation of 60%
- 95% completeness on KPI indicator docs

£27,000 plus bonus paid on performance. Top tier bonus £75,