Patient Services Advisor

HEAD OFFICE

Patient Services Advisor

**Patient Service Advisor**

**Nuffield Health Glasgow Hospital| Outpatients | Permanent | Full time** |

**Shifts: Monday - Thursday between 8am-9pm, Friday 8am - 6pm & 1 Saturday a month**

**Up to £23,419.50 per annum**

**37.5 hours per week**

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

As a Patient Service Advisor at our Glasgow Hospital, you will provide vital support and have a natural flair to forging strong relationships. You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner. You will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage.

**As a Customer Service Advisor, you will**:

- Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
- Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.
- Log enquiries on the Hospital CRM and oversee the customer journey.
- Undertake bookings for the customers ensuring full adherence to GDPR.
- Ensure all customer interaction is undertaken in a timely manner.
- Work closely with Consultants and Medical Secretaries in order to provide services for patients.
- Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
- Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
- Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.
- Checking in patients and booking future treatment appointments at the desk and via telephone.

**To succeed as a Patient Services Advisor, you will need**:

- Excellent customer service skills
- Proven experience in customer service
- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Good organisational skills

**Helping you feel good**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

**Nuffield Health Glasgow Hospital**

Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

**Join Nuffield Health and create the future you want, today**

**It starts with you.**
- LocationGlasgow - Lanarkshire
- Contract typePermanent
- ReferenceJR0081369

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.