Administration Assistant

The postholder will be responsible for the processing of dental referrals which are received electronically and in the post. The post holder will work closely with administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries. The dental software currently used is Sensei and full training will be provided. The post holder will also provide other administrative support as necessary to the Community Dental Service.
**Working time**: 37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role
Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.
To be responsible for the processing of enquiries, letters and reports.
To record, collate and present service activity reports, audits and surveys as required.
To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.
To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.
To take responsibility for cascading information throughout the service as required.
Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying, shredding.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
**Our values at Berkshire Healthcare are**:
Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance
27 days’ annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
‘Cycle to Work’ and car leasing scheme including electric vehicles
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
Generous maternity, paternity, adoption and special leave
Free parking across Trust sites
**The “must haves” for this role**:
Education/Qualifications
GCSE or equivalent standard of education including English language
Training
IT / keyboard Skills including Microsoft Outlook, Windows, Word and Excel
**Previous Experience**:
Experience in the use of Microsoft windows packages
Experience of working with the general public
Previous Health Service / Customer Service Background
Knowledge, Skills & Abilities
Good word processing skills
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare