Contact Centre Assistant

7 days ago


Pembrokeshire, United Kingdom Pembrokeshire County Council Full time

This is a full time permanent position.

Applicants may also have to deal with face to face customer service enquiries as part of this role.

The contact centre is open from 9.00am until 5.00pm Mondays to Fridays. Employees will therefore need to be flexible in their working patterns.

These posts will be an exciting challenge for any individual with appropriate skills and attitude based on excellence in customer care and employee motivation.

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of the Council.

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**Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.**

Welsh language skills are essential.


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