Guest Experience Host

4 days ago


Birmingham, United Kingdom Merlin Entertainments Full time

**Guest Experience Host**:

- Location (Country-County-City) UK-BIRMINGHAM
- Job ID
- 2025-8875
- Employment Type
- Guaranteed Hours (MGH)
- Offer/Contract Type
- Fixed End Date/Seasonal
- Location Name
- Cadbury World

**What you'll bring to the team**:
**Calling all chocolate lovers**

Are you ready to join the team at Cadbury World and create chocolatey memories that’ll last a lifetime? We’re on the lookout for Guest Experience Team Members to join our Front of House Operations team

As a Guest Experience Host, you'll be the face of our chocolatey wonderland. From managing attraction queues to chatting with guests over the microphone, you’ll make sure every visitor leaves with a sweet taste in their mouth (and a chocolate bar in hand, of course). You'll keep everything running smoothly, taking care of our equipment and ensuring everything is in tip-top shape.

But that’s not all You’ll be obsessed with making our guests’ experiences extraordinary. You'll treat each guest like royalty, making their visit feel as special as a chocolate fondue fountain. With a deep knowledge of our products, you’ll encourage guests to join in on activities, grab a photo, and even explore all our other exciting Merlin attractions

We’re offering 5 hours minimum during term time and up to 25 hours during school holidays, perfect for those studying. Shifts are between 8:45am and 7pm and will include weekends, with the odd weekday.

**Recruitment Process**:

- Step 1: A fun pre-recorded video interview
- Step 2: In-person interviews
- Contract length (if successful): June until end of October

**Qualifications & Experience**:

- Experience in a fast-paced customer service environment
- An outgoing personality and a passion for delivering a chocolatey awesome experience
- Health and safety conscious - we like to keep things fun AND safe
- Confidence in talking to groups with a microphone (you’ll be the voice of Cadbury World)
- Proficient in English with good eyesight and hearing (contact lenses, glasses, or hearing aids are welcome)
- A sense of fun that’s as sweet as chocolate itself

**Benefits**:

- Monthly bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year

**Pay Range**:

- GBP £12.31/Hr.



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