Guest Experience Host

21 hours ago

Birmingham, United Kingdom SEA LIFE Full time

**Guest Experience Host** SEA LIFE Birmingham; 3 Brindleyplace, The Waters Edge Birmingham, WEST MIDLANDS, B1 2HL United Kingdom Are you looking for a seasonal job that’s full of FUN in Birmingham city? Fancy working where sharks and cheeky sea otters watch on as you go about your daily work? Working here feels pretty outstanding and our guest experience team are fizzing with fun and a vital ingredient in the guest experience. Therefore, we’re looking for someone who strives for the best, is guest focused, and isn't afraid to swim upstream **What we are looking for** - Plenty of experience working in a customer facing environment - Friendly and hardworking with a "can do" attitude - A fun, dynamic, and friendly personality - Excellent communication, listening, and motivational skills - Someone with confidence to speak to large groups of people Working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity, ensuring they get the absolute most from their visit. You’ll play a pivotal role in educating and entertaining our guests of all ages; delivering informative talks and shows, promoting conservation messages and campaigns, engaging guests at our interactive rock pools and leading Behind the Scenes Tours. You will also deliver educational workshops for school groups, but most of all provide outstanding customer service to all our guests. This is a seasonal contract, offering a minimum of 5 hours per week. Our attraction is open daily, so flexibility is needed as shifts will include weekends and bank holidays. **What’s in it for you** Alongside becoming a guide in creating magical memories, we also offer: - Fortnightly pay at £10.52 per hour - 25% discount in our retail shops and restaurants and 40% off LEGO online - Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year - Employee pricing up to 55% off cinema tickets **Everyone Matters at Merlin.** At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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