Guest Experience Team Member

5 days ago

Birmingham, United Kingdom Cadbury World Full time

What you'll bring to the team:
Calling all chocolate lovers Are you ready to join the team at Cadbury World and make chocolatey memories that will last a lifetime? We’re on the lookout for Customer Service Assistants to join our Front of House Operations team.

As a Guest Experience Host, you'll be the face of our attraction and make sure that every guest leaves with a sweet taste in their mouth (and maybe a chocolate bar in their hand). You'll manage attraction queues, use microphones, and always maintain a positive attitude. Plus, you'll take ownership of all the equipment, keeping it in tip-top shape.

But that's not all You'll also be obsessed with our guests, treating them as individuals and making sure their experience exceeds their wildest chocolate dreams. You'll have a good knowledge of our products, and encourage guests to participate in activities, purchase photography items and cluster tickets to other Merlin attractions.

We are looking for weekend staff who have some weekday availability. You’ll be contracted on a 15 hours contract per week. Our attraction is open daily so full availability is needed.

Qualifications & Experience:

- Proven experience working in a fast-paced customer service environment
- An outgoing personality and willingness to become part of our experience
- A health and safety conscious individual who is focused and driven
- Confidence in talking to groups of people with a microphone
- Literate and proficient in English with good eyesight and hearing (this can be with contact lenses, glasses, or hearing aids if required)
- A great sense of fun

**Benefits**:
Alongside becoming an expert in exploring and playing with chocolate, you’ll also receive:

- Monthly bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year

Pay Range: GBP £11.54/Hr.

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