Team Member

3 days ago

Birmingham, United Kingdom Creams Franchising Ltd Full time

We are looking to recruit part-time Team Members for our Creams Café in Birmingham.

We are looking for Team Members with high levels of energy to work together with the management team in driving the business forward.

You must be flexible and available to work a variety of shifts that will include weekend shifts and late evening shifts. Previous experience of working within the customer service industry is preferable, we ask that you have an outgoing personality and love working in a guest facing role.

We are proud to be able to offer all our Employees at every level in the business the opportunity to be enrolled onto an Apprenticeship that will mean that they can learn and develop, earn a nationally recognised qualification and be ready for promotion onto the next step of their career journey.

Creams is the UK’s leading Italian Gelato Dessert Restaurant group serving an inspiring range of Waffles, Crepes, Sundaes, Milkshakes, Coffee, Cakes and amazing Gelato Ice Cream, as well as the hit new Vegan menu. What’s not to love about working in our Dessert Restaurant where fun and treats are the order of the day.

**The role**:
As a Team Member, you’ll be responsible for making sure every Guest has a superb experience when visiting Creams and leaves wanting to return again and again.

**Team Member responsibilities**:

- Warm, friendly and engaging while serving Guests
- Able to think on their feet and use their initiative
- Able to cope under pressure
- Demonstrates multi-tasking with ease
- Able to work as part of team
- Provide outstanding guest service and be able to anticipate Guests’ needs and expectations
- Maintain high hygiene standards as well as demonstrate excellent food preparation skills
- Provide quality desserts and beverages to all Guests according to recipe and presentation standards
- Follow health, safety and sanitation guidelines for all products and environment - full training for this is mandatory

**Team Member Benefits**:

- A fun, vibrant working environment with plenty of variety and challenge
- A competitive rate of pay
- Benefits and rewards including meals on duty
- Lots of opportunity for development as we continue our planned growth throughout the UK and beyond

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