Technical Policy Investigator
1 week ago
Technical policy Investigator
Location: Haywards Heath
**Salary**: £27,000 - £28,000 depending on experience
Hours: Monday - Friday 9am-5pm (Hybrid Working - 2 days in the office, 3 from home)
Role Purpose:
The purpose of this role is to investigate policies with indemnity queries, misrepresentation, and fraud concerns within the agreed KPI and SLAs. Working as part of a diverse team of Investigators acting as a referral point for the Operational teams, Underwriters, and the wider business.
**Key Responsibilities**:
- Investigate policies referred by the claims teams, other departments or from brokers, IFB, MID, police or the general public
- Complete section 29 requests and attend court representing the company when required.
- Review indemnity enquires in line with underwriting criteria and regulatory guidelines
- Ensure all details of investigations are recorded to assist with complaints enquiries and internal audits
- Liaise with Technical Policy Support Assistants, Claims Handlers, brokers and policyholders to ensure an efficient conclusion to investigations
- Adhere to the Technical Policy Best Practice Guidelines
- Experience in the Motor Insurance Industry
- Counter fraud/underwriting knowledge
- Self-motivated and ability to work unsupervised
- Excellent written and verbal communication skills
- Keen eye for detail
- Good organisational skills
- Desirable Skills and Experience:
- Experience in using fraud specific software packages and tools
- Motor underwriting knowledge
**Competencies**:
- Analytical and creative thinking
- Communication skills
- Decision making
- Planning and prioritisation
- Team working
- Developing self and others
**Salary**: £27,000.00-£28,000.00 per year
**Benefits**:
- Cycle to work scheme
- Discounted or free food
- Private dental insurance
- Sick pay
- Store discounts
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Haywards Heath, West Sussex: reliably commute or plan to relocate before starting work (required)
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