Current jobs related to Complex Fraud Investigator - Haywards Heath - 1st Central

  • Fraud Investigator

    5 days ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath - Salary: - £29,000 - £35,000, depending on experience - Department: - Customer & Operations We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent...

  • Fraud Investigator

    3 days ago

    Haywards Heath, United Kingdom First Central Full time

    We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024...

  • Fraud Team Leader

    1 day ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: Haywards HeathSalary: £40,000 - £42,500, depending on experienceDepartment: Customer & Operations We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with excellent service. We also pride...

  • Technical Policy Investigator

    2 weeks ago

    Haywards Heath, United Kingdom Vermelo RPO Full time

    Technical policy Investigator Location: Haywards Heath **Salary**: £27,000 - £28,000 depending on experience Hours: Monday - Friday 9am-5pm (Hybrid Working - 2 days in the office, 3 from home) Role Purpose: The purpose of this role is to investigate policies with indemnity queries, misrepresentation, and fraud concerns within the agreed KPI and SLAs....

  • Fraud Control Specialist

    3 days ago

    Haywards Heath, United Kingdom Collinson Full time

    Please note that we have offices in London (EC3A 7BU, closest station - Liverpool St.) and Haywards Heath. This role can be primarily remote, with a few office days a month on average. Collinson is one of the world’s leading global loyalty and benefits companies. We provide unrivalled insight and expertise around affluent consumers and frequent...

  • Planning Investigation Officer

    2 weeks ago

    Haywards Heath, United Kingdom Mid Sussex District Council Full time

    **Employer**:Mid Sussex District Council **Reference**:EDEV037 - £34,314 - £38,626 pa - Mid Sussex District Council, Haywards Heath - Closing on 08/07/2025 at 17:00 - No DBS Check - Permanent | Full Time - 37 hours per week. Do you have a passion for making a real impact on local communities? Do you have experience in investigative work? Do you thrive in...

  • Intelligence Analyst

    1 day ago

    Haywards Heath, United Kingdom First Central Services Full time

    We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024...

  • Personal Injury Claims Negotiator

    5 days ago

    Haywards Heath, United Kingdom Barker Munro Recruitment Ltd Full time

    Personal Injury Negotiator£25,000 - £30,000Are you an experienced third-party or personal injury claims handler looking to advance your career with a dynamic and rapidly growing insurer? Barker Munro Recruitment has opportunities to join a specialist Personal Injury team for an award-winning Insurer.As a Personal Injury Negotiator, you will manage a...

  • Technical Credit Hire Negotiator

    5 days ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**:Technical Credit Hire Negotiator **Location**: Salford Quays, Manchester or Haywards Heath, West Sussex **About the Job** **Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** Are you skilled in...

  • Personal Injury Claims Handler

    5 days ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**: Personal Injury Claims Handler **Location**: Haywards Heath **Salary**: £30-40k DOE + Benefits **About the Job** **Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an experienced...

Complex Fraud Investigator

2 weeks ago

Haywards Heath, United Kingdom 1st Central Full time

Location:

- Haywards Heath or Manchester
- Salary:

- Up to £41,500, depending on experience
- Department:

- Customer & Operations

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too

We’re on the hunt for a skilled Complex Fraud Investigator to join our Counter Fraud Services team, based in either Salford Quays, Manchester or Haywards Heath, West Sussex.

In this role, you’ll be part of our Complex Fraud Team, reporting into the CFS Technical Lead. You’ll take ownership of a varied portfolio of claims, including organised fraud rings, non-jurisdiction (Scotland and Northern Ireland) organised fraud, high-value, and professional enabler cases, all requiring a sharp eye and strategic thinking.

If you’re looking for a role where your insight and experience will make a real impact, we’d love to hear from you.

**Core skills we’re looking for to succeed in the role**:
**Critical thinking**: Use your logical reasoning to analyse evidence and draw conclusions about potential crimes

**Attention to detail**: Pay close attention to the small detail to uncover evidence of fraud

**Case management**: Handle investigations from start to finish, ensuring all necessary steps are taken

**Investigative techniques**: Can use various methods for gathering evidence and conducting interviews

Working flexibly, you'll spend the 6 weeks in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too.

**Here’s a glimpse of what we can offer**:

- ** Salary up to £41,500, depending on experience**:

- ** Monday to Friday, no weekends**:

- ** 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you**:

- ** Fully supportive team throughout**:

- **£100 off your car insurance**:

- ** A fun, vibrant and busy place to work**

**What's Involved**:

- You’ll handle a caseload of potential fraud risks within the CFS SLA’s, FCA regulations, and legislative and policy guidelines.
- You’ll proactively seek positive outcomes that act as a deterrent to committing fraud against the business.
- You’ll proactively seek the root cause of the fraud.
- You’ll develop CFS strategies to proactively investigate potential fraud risks.
- Your caseload will include desk-top handling, with direct interaction with policyholders, third parties and witnesses; extending to incorporate telephone-based interviews and written communications, and the appointment of external specialists to include investigators, law firms and motor engineers
- You’ll liaise with external agencies, attend industry conferences and seminars
- You’ll produce high quality written reports and advice for the business, to include recommendations.
- You’ll help to manage the relationship with FCIM panel of service providers including law firms and investigators
- You’ll provide advice and support to business areas and CFS with regard to potential fraud risks.
- You’ll act as a mentor for Fraud Investigators and as a technical referral point.
- You’ll ensure claim files are reserved accurately and reserves amended where required
- You’ll meet agreed fraud KPI’s and targets.

**Experience & knowledge**
- You’ve strong motor claims and policy experience.
- You’ve a proven track record in claims fraud investigation, to include organised motor fraud.
- You’ve excellent knowledge of processes and tactics used to investigate and manage insurance fraud, and a solid understanding of relevant fraud related legislation.
- You’ve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.
- You’ve a sound understanding of all aspects of motor insurance.

**Skills & Qualifications**
- You’re a great communicator, both verbal and written, with the skills to influence and negotiate
- Organisation, timekeeping and prioritisation are second nature to you
- You’re analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems
- You’ve got great customer service skills. After all our customers are key
- You’ve got strong numeracy and literacy skills
- Desktop fraud investigation, to include telephone interviews
- You can appoint and manage external fraud service providers
- You’ve excellent report production skills

**Behaviours**
- You’re customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do
- You’re passionate about reducing the business exposure to fraud risk
- You can use initiative to make decisions
- You’ve