Customer Support Administrator

2 weeks ago

Lymm, United Kingdom Kids Planet Day Nurseries Limited Full time

Due to rapid growth, we are now looking for a **Customer Support Administrator** to join our **Head Office in Lymm**, in Warrington. With **140 **settings, Kids Planet Day Nurseries provides the highest standard of nursery care and education within a unique environment in which children are actively encouraged to explore, learn and interact with others.

This role would suit an individual who is positive, enthusiastic and has a can-do attitude

**Responsibilities will include but not be limited to the following**:

- Process all new registrations - including checking availability, in a timely manor
- Dealing with potential new customers regarding availability, fees
- Being able to pass queries on to the appropriate person if unable to deal with, whilst managing customers’ expectations
- Supporting the centres reception/admin and management teams with bookings, families, system issues, policies and procedures
- Identifying any training needs within the centres and helping to coach and train team if needed
- Speak to parents and centres in a professional way
- Deal with complaints either in writing or over the telephone in a calm and professional way
- Take responsibility for the new registrations/families and deal with queries that may not directly come under your role

**The ideal applicant will possess**:

- Good literacy skills, being able use correct grammar, spelling and punctuation - GCSE C or above desirable
- Excellent verbal and communication skills are a must
- Good numeracy skills - GCSE C or above desirable
- Good knowledge of Word and Excel
- Attention to detail essential

**Working Hours**: Monday to Friday (hours can be discussed at interview)

**Location**:Lymm, Warrington WA13.

**Annual Leave**: 25 days plus bank holidays

**Benefits**:

- Additional leave
- Childcare
- Company events
- Company pension
- Discounted or free food
- Free Parking
- Employee discount
- Referral programme
- Store discount

To submit your CV for this exciting **Customer Support Administrator **opportunity, please click ‘Apply’ now.
- Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships._

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location

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