Household Claims Handler
13 hours ago
Our Client is looking to hire a Household Claims Handler.
They are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For’, as voted for by their staff. During these recent uncertain times, they have been there to support every single employee. They arefortunate that during the COVID-19 pandemic they have not had to furlough any employees and they’re still growing as a business.
They really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of everything they do. Join them and over 10,000 employees’ globally in oneof their most challenging and rewarding departments.
They truly care about their customers and they’re very proud of the level of service they provide. By recruiting people like you, who are customer focused and love to help others, they can continue to provide a great service and ensure an excellent experiencefor their customers. In a year which saw them hit record profits they decided to give back to their customers, issuing over 110 million pounds back to their policy holders and the helping the local community.
Household Claims Service are recruiting The Claims department is growing, and they are looking for enthusiastic, customer centric staff to join their team. The service department is split between Prime and FNOL. Both areas service their customers’ needsranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for their customers.Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity.
About the role
They are looking for Part time weekend handlers to join both their FNOL and Prime areas and as a Household Claims Handler, you will be responsible for dealing with customers' new or existing claim enquiries, ensuring they are working to strict deadlinesand targets, and creating a positive work culture.
Main duties and responsibilities
- Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller
- Accurately checking all details of a claim after every call
- Liaising with their Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to them at claim settlement.
- Ensuring underwriter requirements are checked in respect of the submission of household claims
- Undertaking special projects, as required
- Meeting and exceeding departmental quality targets
- Ensuring they are treating customers fairly and acting in a professional manner at all times. Handlers will be responsible for ensuring that customer information is safeguarded at all times and they must follow the Data Protection Act
Behavioural skills
- A positive attitude to work and maintain general office standards
- Discipline in accordance with company procedures
- Effective time management and organisational skills
- Good written and verbal communication skills
- Attention to detail and accuracy
- A team player attitude
- The handler must be flexible to varying working hours including working evenings and weekends.
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