Household Claims Technical Fraud Handler

Do you want to work for a multi-award winning business, where we put your career and development first?

If this sounds like you, we have a fantastic opportunity for you to join our Fraud team within our Complex Property Claims department here at Admiral
- We’re looking for an enthusiastic and highly motivated technical claims handler, who is passionate about protecting the interests of both Admiral and our customers, to join our fraud team. You will be managing a varied and interesting portfolio of high value household claims investigations, that may include claims such as large escape of waters and total loss arsons. _

Flexibility and work life balance is important to us, and so your time will be split between home (80%) and office (20%), this will usually mean two days a week in the office. There is however the option for you to work more frequently from the office if this is your preference.

We have an honest and open culture here that’s focused on four key areas: communication, equality, reward, and fun. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.

**Key areas of responsibility**:

- Thorough screening and assessment of suspect household insurance claims, providing guidance and correct handling procedures when claims are not retained for investigation.
- Pro-actively manage a case load of high value suspect claims through to conclusion, ensuring your claims are actioned, documented and adhered to as per the department processes and procedures.
- Appoint counter fraud suppliers to assist with the investigation of suspect claims.
- Ensure key stakeholders are informed throughout high value investigations and maintain relationships with relevant areas.
- Ensure claims reserves are accurate throughout the duration of the claim, and include provision for adequate investigation costs.
- Ensure claims costs are controlled throughout the duration of the investigation.
- Provide assistance to management in developing techniques for the detection of and prevention of possible fraudulent claims.
- Assist in preparing and delivering training to the wider claims department.
- Previous counter fraud experience
- Excellent listener
- Able to deal with customers empathetically, while remaining alert to claims that may appear suspicious
- Be able to think quickly, creatively and laterally
- Have a passion for Fraud identification and willingness to combat fraud
- Adapts easily to change and retains knowledge
- Ability to display confidence and professionalism when challenging policy holders regarding concerns
- Keen attention to detail
- Ability to manage a case load
- Knowledge of litigation process

**Location**

The successful candiate would be required to work from our Head office in Cardiff 2 days a week

**About Admiral**

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance (after a year of service), a great work-life balance, nearby fitness and health centres, and many other perks (read about our benefits).

Find out more about us

**Benefits and Work-Life Balance**

As the only FTSE 100 Company headquartered in Wales and ranked one of the best big companies to work for by the Sunday Times, Admiral is an exciting place to take your career. We are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure colleagues have a great work-life balance; it's one of the reasons we are proudly the only company to have been named one of the Best Companies to Work For every year since 2001. We