Household Claims Handler
2 weeks ago
**Start date**
**2025-04-07**
Household Claims are recruiting The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our First Notification of Loss team.
We are looking for handlers to join our Household Claims department, where you will be responsible for dealing with customers' new or existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.
There are two areas in the department and both service our customers’ needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity.
Main duties and responsibilities
- Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller
- Accurately checking all details of a claim after every call
- Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement
- Ensuring underwriter requirements are checked in respect of the submission of household claims
- Undertaking special projects, as required
- Meeting and exceeding departmental quality targets
- Ensuring we are treating customers fairly and always acting in a professional manner. Handlers will be responsible for ensuring that customer information is always safeguarded, and we must follow the Data Protection Act
- Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, making outbound calls to customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions
Behavioural skills
- A positive attitude to work and maintain general office standards
- Discipline in accordance with company procedures
- Effective time management and organisational skills
- Good written and verbal communication skills
- Attention to detail and accuracy
- A team player attitude
Our Commitment to You
All qualified applicants will receive equal consideration for employment.
If you’re ready to take on this exciting journey and be a part of a team that truly makes a difference, we can’t wait to hear from you
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